does Virtual Agent require its own license?

[marthab]

Hello, Can someone let me know if the virtual agent activation requires its own license similar to integration hub or does it come as part of the ServiceNow enterprise licensing? Trying to understand how the licensing works for this.

Thanks,

Martha

[johnfeist]

Hi Marthab,

Virtual agent does not require a separate license.  The gotcha is that it's part of ServiceNow Pro.  The way it was explained to me there are two versions available Classic an Pro.  There is a significant price difference between the two.  When it comes to questions about licenses, cost, etc. yo are always best talking to your SN sales team.

Hope that helps.

:{)

[marthab]

Thanks Johnfeist!