Role for CSM/FSM workspace
I have a requirement where user need to have only "READ" access to CSM/FSM workspace. They should be able to see all the records but should not be able to edit them.
Forum Posts
Unable to attach .xls file in Workspace
Hello,When sending an email via Workspace, we’re unable to attach a file with the .xls extension, even though the system property glide.attachment.extensions is left blank (which should allow all file types).Has anyone encountered this issue or knows...
Resolved! Throw Error message if no attachments found in catalog item
I have created a catalog in that there is an OOB functionality to "Add attachments" I want to add on submit restriction if no files attached how can i do that , on submit client script is not working
Error When Updating Field Label to "Closed" from "Closed (Closed_at)" – Invalid 'Field Label' Record
Hi everyone, I'm trying to update a field label from "Closed (Closed_at)" to just "Closed" in the Case table. However, I'm encountering the following error:"Invalid 'Field Label' record even though the selected outside Table 'Case' is allowed.""Inval...
License metric for Sailpoint products
Hi Team,Can you please help me to find the license metric for the below products. PART#DESCRIPTIONSPT-IIQ-PLATINUMPLUSPlatinumplus IIQ Annual Support - Enterprise WideTERM-IIQ- SCIM-SVM-G5IdentitylQ for ServiceNow Service Catalog - Term Price - Tier ...
Resolved! Case is not created when external user sends an email to Servicenow
Hi Everyone, We got a requirement wherein transport vendors (external users, not present in ServiceNow) sends an Email to ServiceNow and a case record should be created.We created a flow designer to achieve this requirement.While testing as an extern...
UI Component Deployment Issue: OAuth/Basic Auth Authentication Problems on Vendor Instance
Hi ServiceNow Community, I'm having trouble deploying a UI component to my vendor instance and need some help. THE PROBLEM:OAuth gives me: "Current profile vendor-basic uses method oauth which is not supported"OAuth-MFA gives me: "Current profile ven...
platform analytics dashboard pa indicator breakdowns
Need Help: Breakdown Mapping for Integer Field (Category) on Case Table for CSAT Surveys Hi everyone, I'm working on setting up indicator breakdowns for "CSAT surveys sent", and I've run into a challenge with a specific field type. My Goal: I n...
Parent-Child Notification Inheritance (Case/Case Types)
Hello All,I am working with Case Management (CSM) and have a few custom Case Types (child tables, e.g., sn_customerservice_case_ADS).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_customerservice_c...
Provider notification Link is not redirecting to the workspace
I've created a provider notification through the 'sys_notification' table, and I've successfully configured the trigger and content for the notification. However, upon clicking the notification, it currently redirects to the form in classic mode. My ...
Resolved! Facing issues with the Inbound Email Action
Hello Community, I'm facing an issue with an Inbound Email Action in ServiceNow.I've created an Inbound Email Action with Action type set to "Record Action" and Type set to "Reply". I removed the condition from the Condition field and, in the Action ...
Unable to navigate to native UI, getting redirect to service portal
Hi all, I have written a script to redirect a particular role to service portal, instead it is now navigating all users including admins to portal and we are not able to open any other thing. I want to disable the ui script but as soon as the table o...
Create Checklist fields on Mobile Studio
Hello All,I have 5 tabs on SN instance, and these 5 tabs each is having 10 choice fields called Yes or NO. Now i want to show the same on Mobile agent on mobile, but i want to know how to configure this on mobile studio. Please help
Updating task time post SR(RITM) creation based on user's preferred time slot
Use Case:Agents create a service request. Two tasks get created and associated with that RITM. One is book appointment task and the other is say some set up task. In book appointment task, agent sends a mail to customer asking for a preferred time sl...
Data visualization on Customer Service portal
Hi! Is it possible to add data visualizations on the customer service portal? The requirement is to be able to show e.g. a graph with cases closed per month, and that the graph should show only the cases for the company of whom the logged in user is...