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Virtual Agent -- Needs to add one more option

Hello Everyone, Good Morning!! I have a requierment like, need to one more option called "Show Me Everything"  under the section.In highligted area i want to add the above mentioned option.The below is the script for the same:(function execute() {var...

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Ramesh43 by Tera Contributor
  • 298 Views
  • 1 replies
  • 0 helpfuls

Login Issue Showing Your connection is not private

Hello Team,Whjen to trying it showing Your connection is not private from yesterday what is the issue.Is anyone facing same issue .im sharing SS of issue .please let me know how can i resolve this issue.Thank you in Advance.

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SoudarapuN by Tera Contributor
  • 397 Views
  • 3 replies
  • 2 helpfuls

How to add more action on this "+" in CSM workspace

Hi All, Currently when I click on + sign it takes me to the add new interaction  page in CSM/FSM configurable workspace. refer screenshot and my requirement is to add create case, create change and create incident along with create interaction record...

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FIRST Response Calculation on Incident and sc_task.

Hi All, Greetings! I have one requirement where i need to calculate FIRST RESPONSE TIME (FLR) of incident and sc_task is there any other way can get this information? Consideration: SLA is configured for incidents and tasks.if someone updates worknot...

RamDhangar by Tera Contributor
  • 461 Views
  • 4 replies
  • 1 helpfuls

Resolved! File Attachment Field to another table/record

I have a table with several file attachment fields. They are all intended to store different file templates.I have a table that uses those those templates and will reference the template table. (version control for new records) When I try to set a fi...

jordanbarry by Tera Contributor
  • 1007 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to use Value Action field in UI policy action

Hi All, I have observed that the recent servicenow upgrade has given a new field 'Value' in catalog UI policy Action.And when 'Set Value' check box is selected, we get  field to autopopulate the Value.I would like to know, would this field work as re...

sruthi22 by Tera Contributor
  • 3644 Views
  • 10 replies
  • 6 helpfuls