When an incident's state is marked as "resolved", I would like to create a Public link so the caller does not have to login to SN, but I want the incident number captured for reporting purposes. Can we customize the incident field in the survey link ...
I want to know the backend working of gsftsubmit ? how is it woking at backend ?
I've created a case from interaction but when i close the case the interaction doesn't close.
Hi experts,I am creating a record producer and have encountered a problem. When I test the form and click submit, several of the answers in the internal case that is created are missing, but that I specified earlier when I filled out the form. What c...
Hi Everyone,Thanks for the earlier guidance. I was able to make progress, but I’m still facing an issue.What I did so far:Created a Record Producer for the Lead table and made it public.Updated ACLs so that the Guest user has read/write/create access...
Hi Team,Thanks for the clarification. I was able to make the variables editable for the Guest user by setting the Public permissions (create, read, write) — so now I can fill in the details on the form.However, I’m still facing an issue during submis...
Hi everybody, I have been struggling with an issue that is driving me crazy. Our customers want attachments to be opened in a new browser tab by default when they are being clicked on in a case / task record in CSM/FSM workspace. By default the docum...
Hi Community, Here one of the user is not able to see the submit button in customer portal while submitting the requests. The user belongs to one of the X group in that group the roles are itil , snc_read_only and customer agent . As snc_read_only ro...
Hello Alli am trying to figure out how to create a report on the percentage of cases which have been resolved on the first assignment group. Does anyone know where to start?thanks
Customer is asking if Servicenow is integrating with One Identity ? Eg get user information from One Identity to populate case information.
Hi all, The requirement is to populate Install base item from my sold product on the case table. I have tried the below logic but somewhere it's going wrong and not working. Business Rule: When: afterInsert: trueOrder: 200 Script: (function executeRu...
Hi,I have a use case where I need to import data from an Excel file into a custom TEST table in ServiceNow. The table has the following fields:typenamecategorysubcategorydescriptionMy Excel file contains three sheets:TEST_1TEST_2TEST_3Each sheet cont...
Hi All, I have a CSM question. All contacts from CSM are automatically visible under the sys_user table, as contacts are an extension of the user table. However, in some cases, a contact record and a user record share the same email ID. As a result,...
Hi there, I'm currently investigating CSM & FSM Configurable Workspace as a potential replacement. Specifically, I need to replace the embedded lists in our existing forms with alternatives available in Workspace. One idea I have is to use an annotat...
I need to put a logo on my satisfaction survey, like the one in the photo below, how do I do this?
