Hi all,I’ve received a new requirement and would appreciate your guidance.The task is to create a new catalog form in ServiceNow . The form should follow this workflow:When a user submits the form, it should trigger an approval process.After the requ...
Hi all, We want to display the "Compose email" attached to tickets on the customer portal. These emails are displayed in the ITSM or SOW view, but we can't figure out how to make them available on the customer portal.Can you help us ? Karine
Hi everyone,I’m working on a CSM portal where some catalog items should be available publicly (without authentication) while others must require users to log in. I’ve configured pages, widgets, and user criteria for the public items, and those work f...
Hello Team, I am bit confused about this concept of Service defination and Service Organization ? Could you please explain the real world example to understand it well.Thank you,
i have a catalog order guide named psra certificate request which when requested generates four ritm for security, vendor,privacy,software so i have a survey and trigger condition is when states changes to closed complete and item is psra certificate...
Hello community experts,I have a question. So here it goes, I have a case table with multiple cases, Now I want members from assignment group with prefix "LEGAL" should be able to see the cases that belong to their service 'service = Legal request' ...
Hello everyone, I'm begining in servicenow and I have problem. When i acess the walkup portal I received this message: Sorry, you are not authorized to access the walk-up pages. For security reasons, walk-up pages are limited to users with the sn_wa...
Hi, I would like to hear your thoughts and experiences on how you deal with duplicate email addresses for contacts and consumers.A little background, we are implementing CSM and we offer B2B and B2C services.We experience that often times private ind...
Hi Community,I was wondering if ServiceNow offers a way to prevent case sensitivity on inbound email triggers in Flow Designer?I'm working with a customer where inbound emails subject varies a lot.Example:I have a flow that triggers when email recipi...
In a case table we have Parent field From the service portal contact want to access the field. but when he clicks on parent from case table in the portal it is showing "No matches found" Can you please help me for the same how to resolve the iss...
For the Capacity Management, we have recently installed SPW plugin.However, being an admin, unable to see the Portfolio planning page in the workspace.When clicked, the page shows, content not available, Contact your system adminstrator.
Hi, I am trying to style my knowledge articles so they all look the same. We are using Employee Portal and have just upgraded to Geneva.I have CSS for tables, accordions, asides (note, tip, warning etc.), images and a fair bit more, but I can't find...
Hi all, I am having issues to configure translations for Knowledge. I have been looking for Docs on how to configure to translate using only ServiceNow and no other third party service (IBM or Azure). Is this even possible?I can setup using Azure, bu...
Hi,I have a CSM question.When trying to update a Case via inbound email our Flow does not get triggered if the email is NOT from User.In the email log there is a message:Trigger db40161f1b27e5504c98ec69b04bcb7e: Unable to access target record for tab...