Dom Manipulation issue

dmahendran
Tera Contributor

‎08-10-2025 08:24 AM

Hello folks.
                      I’m facing an issue with DOM manipulation. The requirement is: based on the value selected in the Service field, I need to populate the related Name in a specific tab of the Case record. This tab should display the name that is linked to the selected service. I tried using a GlideAjax call within an onChange client script, but it’s not working. The goal is to have the name in that tab automatically populated according to the selected service.

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TamoghnaB
Tera Expert

‎08-10-2025 08:56 AM

Hi,

 

Try using GlideAjax call and onChange client script. Please use log statements to understand why the script include is not returning correct results.

 

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TamoghnaB
Tera Expert

‎08-10-2025 09:13 AM

Hi @dmahendran ,

 

Try using GlideAjax call and onChange client script. Please use log statements to understand why the script include is not returning correct results.

 

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dmahendran
Tera Contributor
In response to TamoghnaB

‎08-10-2025 09:41 PM

I already tried that it changes when the form loads, but after the record is saved to the database, it doesn’t show up anymore. Any other suggestions

dmahendran_0-1754887245311.png

 

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TamoghnaB
Tera Expert
In response to dmahendran

‎08-10-2025 09:49 PM

Hi @dmahendran , 

 

Instead of using InnerHTML , you can try storing the result in string value and read from it.

 

Could you please share the screen shot of your page where you are trying update  values.

 

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Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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