Duplicate cases are creating with different numbers but same details

[lucky6]

Hi Everyone, 

For some reason duplicate cases are creating at the same time with different number. Can anyone help me on this what's the reason for this?

[Gunjan Kiratkar]

Hi  @lucky ,

Try to check if there is any Business Rule before/after that causing this issue on cases table.

Regards,

Gunjan

[lucky6]

But this duplicates are not creating everytime..its creating intermittently..

[Gunjan Kiratkar]

The cases duplicate cases are created from which channel?

Portal/inbound/ Backend/VA or anything else ?

Regards,

Gunjan

[ManasiP]

@lucky6 Did you get the reason behind this, I am facing the same issue. 
Please let me know if you got some thing on this.