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Duplicate cases are creating with different numbers but same details

lucky6
Tera Contributor

Hi Everyone, 

For some reason duplicate cases are creating at the same time with different number. Can anyone help me on this what's the reason for this?

 

5 REPLIES 5

Jaspal Singh
Mega Patron

Is this for records from portal? If so, seems the Submit button is being clicked many times.

Can you check the same once.