Hi @andreaLuongo
ServiceNow doesn’t include a native connector for Talentia, but you don’t need to rely on manual CSV/XML imports. You can automate user provisioning with the platform’s integration capabilities:
- REST/SOAP APIs: ServiceNow’s Table and Import Set APIs allow external systems to create or update sys_user records. If Talentia exposes an API or if you can extract user data to middleware, configure an import set and a transform map with a coalesce key (e.g. email). Then call the Import Set API on a scheduled basis to push new or changed users.
- IntegrationHub & Flow Designer: The IntegrationHub framework lets you build REST, SOAP or JDBC actions without writing code. You can create a scheduled Flow that calls a Talentia endpoint, parses the response and writes the results into an import set or directly into sys_user. This removes the need for manual file uploads.
- Identity management integrations: If you already manage identities in Azure AD, Okta or another IdP, consider using SCIM or SAML user provisioning. ServiceNow supports inbound SCIM and SAML provisioning, so new users are automatically created and updates are synced.
- Roles and access: For any integration account, assign only the roles required to insert into import sets or call REST APIs (import_admin, rest_service, etc.). Avoid using an administrator account in automated integrations.
Once configured, these approaches allow Talentia (or an intermediary platform) to push user data into ServiceNow on a schedule. Your transform map will normalize the data and update existing users, eliminating the errors associated with manual imports.
This response was drafted with the help of AI and briefly reviewed by a human. Please excuse any errors or formatting issues.
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