Exporting Custom Configuration
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3 weeks ago
I have a custom helpdesk case table in our instance that extends the OOTB case table (sn_customerservice_case). I have a need to export the relevant configuration files (Column's BR, Choice values, Scripts, Form Design, UI Policy etc) associated with that table inorder to replicate similar funcitonality on a different instance.
I am trying to determine the recommended approach for this as the updates associated with this table are located in multiple completed update sets mixed up with other independent changes.
Thanks
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3 weeks ago
You can recapture the updates by creating a new update set, and going through each record and using the "force to update set options". But there's no quick option to collect all the relevant files.
Was this developed in a scoped application? If so, you can export the entire scoped app to an update set
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3 weeks ago
Thank you Kieran. These changes were not developed in a scoped application. Also, I do not see a UI action to force each record into an update set.
The other option is to create an update set and manually save the relevant records into it.
