Field Services - Assigning 2 or more Work Order Tasks to an individual at one time

Rakesh45
Kilo Explorer

‎07-23-2019 02:32 AM

Is there a way of assigning 2 or more Work Order Tasks to a single engineer when both WOT have similar or overlapping times? 

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Vasanth12
ServiceNow Employee
ServiceNow Employee

‎07-24-2019 04:16 AM

Yes, you can assign multiple tasks.

Steps:

  • Navigate to Field Service > Administration > Configuration
  • Select Assignment Tab
    • Set Assignment method for Tasks to a value other than dynamic scheduling
    • Set Use agent or task scheduling to off

Let me know if this works.

Rakesh45
Kilo Explorer
In response to Vasanth12

‎07-29-2019 01:54 AM

Hi Vasanth 

 

Thank you for your response. I have tried the steps outlined by yourself but still getting the same error of "Agent is not available at specified time" The assignment method for tasks was set to manually already and the "Use agent or task scheduling" has now been turned off. 

 

Can you suggest anything else? 

 

 

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Sangeeta Choudh
Giga Expert

‎07-24-2019 05:23 AM

Hello Rakesh,

 

Kindly refer to below link 

https://docs.servicenow.com/bundle/geneva-service-management-for-the-enterprise/page/product/plannin...

 

Please mark helpful if your issue is resolved.

 

Regards,

Sangeeta Choudhary

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