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How to add more than 1 incident in CSM workplace ?

How to add more than 1 incident in CSM workplace ? Just like in the native view, where we can add a 'Incident' related list to associate multiple incident to a Case. Similarly how to acheive the same i,e adding multiple incident to a Case in a CSM wo...

Abhijit Das by Tera Contributor
  • 257 Views
  • 1 replies
  • 0 helpfuls

SNPI - LDAP Server Setup Error

I am taking the ‘ServiceNow Platform Implementation On Demand’ training.I am getting an error in setting up the LDAP server and cannot proceed.Please let me know how to resolve this issue.I am getting this error. 

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nileshbhaga by Tera Contributor
  • 377 Views
  • 4 replies
  • 0 helpfuls

Special Handling Notes as an embedded list on Workspace?

Hello,Do you know how to put Special Handling Notes as an embedded list on Workspace? According to docs it is possible but how...? We already have it as a pop up and as a related list but we want to have it as embedded list on form instead of related...

_Damian by Tera Contributor
  • 938 Views
  • 2 replies
  • 3 helpfuls

Resolved! How to trigger notifications to Agent Workspace?

Hello all,   I could do my bit, but I am not able to find where I could post the Body of the notification.   Provider > Notification   I had referenced the event I created here and defined the Content on the related list, but not sure where to add th...

Create a sidebar discussion-button missing

Hello everyone, I'm trying to start a sidebar discussion in the Next Experience, not starting from a record. the fact is there isn't a button that gives to me this option. In the ServiceNow documentation I found this link: https://www.servicenow.com/...

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Maddalena by Tera Contributor
  • 683 Views
  • 9 replies
  • 2 helpfuls

Expand list navigation in the workspace

Hi everyone, I've added a list navigation in the UI Builder.I've been looking for a way to expand the list menu by default for a long time. Unfortunately, I haven't found a solution. Is this possible, and can anyone help me? As an example, the list m...

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Olli_2109 by Tera Expert
  • 336 Views
  • 5 replies
  • 0 helpfuls

CSM Workspace Comments Icon

In the ServiceNow Customer Service Management (CSM) Workspace, when comments are added to a case—either by the end user or the agent—they are currently displayed with the same green icon depicting three heads. This uniform representation makes it dif...

Vinay49 by Tera Expert
  • 341 Views
  • 3 replies
  • 0 helpfuls