Hello,Today we have implemented several templates to apply (using toggle template bar) within our internal knoweldge bases.We would like to replace them by article templates.Do you know how to proceed?Thanks for your help.Regards
Hello everyone,we are considering creating lists based on the task table for our leadership teams.These lists are intended to serve purely as monitoring tools.During testing, we noticed that numeric values in the status field, for example, in cases a...
Can the header be modified for users with a particular role?
Hi ALL, I have a requirement to do a spike thatThis spike is to identify and document what has to be implemented in ServiceNow to bring that functionality into the Configurable Workspace Case/Incident forms. Please provide a document that contains al...
Hi everyone, Record Tab is missing in the CSM workspace Record Page, and i also see there is a related list component which has all the related list. Since the Tab is missing im unable to add my playbook here. Can anybody help me bringing this tab b...
Dear Community, We are working with a FinTech compnay who is running their CRM, CSM and FSM on Salesforce and we are in the process of replacing it with ServiceNow CSM & FSM. While from the product standpoint we have enabled customer on the feature s...
Hello All,I want to configure ATF steps for CSM cases created through email address note: emails addresses are stored in case routers not in the inbound actions I created few ATF Steps to create case through email, As of now case is getting created ...
Hi Community,I hope you're all doing well.I’m currently exploring ServiceNow CSM (Customer Service Management), particularly from a CRM perspective, and I’d like to dive deeper into understanding how it works in real-world scenarios.While I’ve come a...
Hi ServiceNow Community,I’m reaching out for guidance on an issue I’ve encountered while exposing a custom table (Lead) to the public through my developer instance without login credentials.Here’s what I’ve already configured: Public access enabled o...
Hi All , How to remap the companies with particular domain , currently companies are mapped to default domain that's why new users logs in with default domain. Thanks
I have a custom list as follows:I would like to sort the data based on the above fields during the initial display stage. How should it be set up?
Hello Everyone,I'm experiencing a problem while fetching comments from Jira for a specific issue ID.When I retrieve the data using the Action, the JSON contains the mention object properly, including the name of the mentioned user. Here's a sample o...
Any suggestion on Admin certification live sessions or prep classes before testing?
< Hi all I have a requirement to " Identify and block the users who repeatedly triggering the spam email notification in Agent workspace". How we can find out and which mechanism we use to solve this / prevent in future. Please Help.Thanks in Advan...
After installing the Financial Services plugin when I try to go to the CSM Configurable Workspace, it is redirected to the Financial Services Workspace. The CSM/FSM Configurable Workspace is in the module list but not in the Workspace list an longer...
