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Ritm should close once all sctasks are closed

Hi Community, Here for single RITM, we do have many SCTASKs. So, RITM should get closed only once all tasks are closed. We are doing this in client domain in flow designer. But it's not working. Can anyone please help on this. BUSINESS RULE : var gr ...

tulasi8 by Tera Contributor
  • 553 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to remove Resolution Notes mandatory from case record

Hi Team, I want to remove mandatory from Resolution Notes when we are closing or resolving the case. I just want Resolution Code to be mandatory. I guess we have a UI Policy and Client Script. UI Policy:Below is the UI Policy,  On this UI Policy I ju...

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Gopal14 by Tera Contributor
  • 642 Views
  • 4 replies
  • 0 helpfuls

Resolved! Activity Journal Doubt

Hi we have recently upgraded our Instance to Xanadu and while working on the Risk Assessment Form (sn_risk_advanced_risk_assessment_instance) we have observed while completing the assessment the worknotes and additional comments field are both visibl...

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Anubhav12211 by Tera Contributor
  • 999 Views
  • 12 replies
  • 0 helpfuls

Pull in Sys_ID of sys_user record for a csm_consumer update

I am newer to ServiceNow and I am having difficulty on a business rule. The goal is to add a record to sys_user_has_role for the consumer if a certain field on their csm_consumer record is updated.Using a Business Rule on csm_consumer table if the fi...

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WLMurray by Tera Contributor
  • 349 Views
  • 1 replies
  • 0 helpfuls

Resolved! PDI Technical Issue

I just got a new personal instance on yokohama version...and wanted to install CSM plugin. At first i searched for it and started installing but after a while when i searched again to see the progress it showed 0 results.But when i switch to classic ...

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I cannot see Playbook tab in CSM/FSM Configurable Workspace

I have the following setup in my workspace, but I cannot view the playbook.Reference course: Playbook Advanced The purpose is to provide a user input aid when setting up an account (customer_account). I would also like to know the activities and how ...

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Minamizono by Tera Contributor
  • 313 Views
  • 2 replies
  • 0 helpfuls

Show a Record Producer in My Task on ESC Portal

Hi Community,I want to have a record producer show under My Tasks on the ESC Portal(To-dos page). Currently it is showing me the tasks assigned to me but i can not fill in fields or variables. SO I want that a ESC portal user should be able to fill i...

TOXIC STORM by Tera Contributor
  • 498 Views
  • 6 replies
  • 0 helpfuls

change email address error

i wanted to update my email address from this (rohitsinghdafouti12@gmail.com) to the one i have used previously (rohitsdafouti@gmail.com) . But i am not able to do it . i am getting the error as i have shared the screenshot of error message . please ...

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wizrsd by Giga Contributor
  • 787 Views
  • 9 replies
  • 2 helpfuls