Follow-up questions not invisible if there is a different choice given to the main question

[AdamUMC]

Hello,

I have built a form with one main question, which can be answered by some choices.

Selecting a choice means that follow-up questions related to that choice will be shown.

When I answer the main question with a different choice, the questions that belonged to the previous choice do not disappear from the form.

How do I solve this? Thanks in advance!

[swathisarang98]

@AdamUMC  if Clear value is not working then as a work around you can create one more ui policy in that for that main question and add condition such as include all the choice on which you want to hide the subsequent questions, and in the ui action add all the subsequent variable name and make visible false and make Clear value true.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[AdamUMC]

Thank you @swathisarang98!

Before trying this, I will create a ServiceNow Support case. Maybe it's a bug.
Your solution sounds complex for now. 🙂

[swathisarang98]

@AdamUMC  sure