Create a Task/Survey based on survey response
I've a requirement where I need to create a task/case if the customer satisfaction survey result for a question falls a certain threshold. Any idea where I can start? Thanks
Forum Posts
Actual Travel Duration on Work Order Task
In a Work Order Task the agent can: Start TravelStart WorkComplete The actual duration is correctly populated but the time between Start Travel and Start Work is not being populated in "Actual Travel Duration". Should it be or do we right our own BR...
How to improve formatting of bulleted text on Knowledge article form on Servicenow?
Bulletted text does not have a proper indent so that as the paragraph word-wraps the second and subsequent lines of text line up under the bullet instead of under the first letter of the first line of text. Need to give the Bullet style a proper ind...
Resolved! Need to know how following alert (Do you want to save your changes before leaving this page?) is calling from out of box "form" widget.
Hi All, I would like to know , how will below mentioned alert will trigger when page is not saved and moving on to another page This alert is coming from "Form" widget( out of box ). Could any one help me out on this.
Resolved! CIS certification material needed for CSM, ITFM, VR, HRSD
I am planning to take Certified Implementation Specialist (CIS) exam for CSM, ITFM, VR (Vulnerability Response) and HRSD over the period of next 2 months. Would appreciate if someone can provide any relevant documents, study material, sample question...
Can we add "Favorite" option on Knowledge Articles for ease of accessibility
Is there any Out-of-box approach available to enable "Favorite" option for Knowledge Articles, where team members can bookmark/mark as favorite and can easily access them when they need to refer back?
Student Registration
Greetings We are looking for a new student registration module for high school students to register, select courses, register and pay and interact with our online distance education office. We wondered if anyone had developed this type of process in...
Displaying weather based on the location
Hi All , Based on the location entered , how can I display the weather ? Can I write a script to fetch the weather and populate the weather field ? Kindly help me in resolving this issue . Thank you.
Resolved! Add case field to the 'Case Ticket Action' widget
Hello Experts, I am currently trying to add the close_notes from the Case form to the 'Case Ticket Action' widget but my HTML understanding is bare minimum and i am not able to do so. The objective here is when the widget appears, the close_notes...
Best way to add the same Contact person to two different Accounts
We are getting Contacts that work for two Accounts. Currently we can only add the Contact to one Account. What is the best way to add the same Contact person to two different Accounts? Currently we am adding the Company name at the end of their last...
Resolved! Customer Portal - users only see their own cases and not all cases for their account
Hello We upgrade to Madrid and Customer Portal seems to have changed behaviour. When a customer contacts logs in they can only view Cases where they are the Case Contact. Previously contacts could see all cases created by contacts in the same accoun...
How to enable Related Cases list on Case form
Per documentation, the case form has a related list called ˜Related Cases (A list of cases created for the same account or contact). But I can't find this list when trying to enable it on my case form. Did I miss something? Any idea? Thank you
Resolved! How to report on incidents assigned to NOT ME?
Hello, I would like to show 2 reports to show on a dashboard: 1. Incidents assigned to me - that's an easy one 2. Incidents assigned to all the others of my assignment group. I was hoping there would be a NOT ME choice, but there is not. I don't want...
How to create a case from incident
How to create a case from incident
How to script if user is a member of a group?
The overall task is to give access to a field if the person viewing the record is the creator or a member of the assigned group. I've commented out line by line to see if I can get anything to work. Right now, this is saying if the current user is a...