Regarding CSM users, please let me clarify my understanding as below: 1)User with "snc_internal" role is charged, while User with "snc_external" role is free, right? 2)If so, which role should I apply to "snc_external" User in order to make the user ...
Does anyone know if i can recover a possible deleted Knowledge Article. Also if i can find a log of all deleted Knowledge Articles.... As i seem to have "gaps" in my KBA numbers... and they don't appear in Retired, Published or Unpublished! ...
Hi - I have added an additional Search source to our CSM portal, "Assets", I went with the default settings and select the search table to alm_asset. Primary display field is model, typeahead is checked, and given it a glyph symbol. I switch to the ...
IntroductionThe summer is here the snow is over and the New vRealize Automation Servicenow (vRA Servicenow) plugin is shinier than ever, equipped with quite a few enhancements.For those who are new to that integration we would kindly remind that this...
I have a requirement to notify a customer via the 'additional comments' in the case record, when there is an incident created for the original case record in CMS using the Service Management Integration plugin.. I have been trying to use a Before In...
Dear ServiceNow Specialists, I faced the issue with the ServicePortal form. What I wanted is to based on one reference field from cmdb_ci_appl table, auto-populate values in variables on the form. I used Script Include to gather values and Catalog C...
How to select Likert Scale data type for Survey Wizard Variable - The data types in Survey Wizard are not matching the Survey Questions in Survey. Thanks for the help. Regards, Akash
When the lookup icon is clicked for any field referencing to customer_contact table, 'New' button is not available despite having 'Create' access to logged in user. It is not available even to system admins. It is available in list view though. Any i...
Not able to attach the files in all the forms (incident, problem, etc) after upgrade from Jakarta to London. Example: If we click on the attachment icon in incident form, not able to find "Choose File" option to browse the file from the system. Kindl...
I've a requirement where I need to create a task/case if the customer satisfaction survey result for a question falls a certain threshold. Any idea where I can start? Thanks
In a Work Order Task the agent can: Start TravelStart WorkComplete The actual duration is correctly populated but the time between Start Travel and Start Work is not being populated in "Actual Travel Duration". Should it be or do we right our own BR...
Bulletted text does not have a proper indent so that as the paragraph word-wraps the second and subsequent lines of text line up under the bullet instead of under the first letter of the first line of text. Need to give the Bullet style a proper ind...
Hi All, I would like to know , how will below mentioned alert will trigger when page is not saved and moving on to another page This alert is coming from "Form" widget( out of box ). Could any one help me out on this.
I am planning to take Certified Implementation Specialist (CIS) exam for CSM, ITFM, VR (Vulnerability Response) and HRSD over the period of next 2 months. Would appreciate if someone can provide any relevant documents, study material, sample question...
Is there any Out-of-box approach available to enable "Favorite" option for Knowledge Articles, where team members can bookmark/mark as favorite and can easily access them when they need to refer back?