Hi, I notice that in the CSM Configurable workspace, on the interaction form, there are 2 tabs "Consumer information" and "Consumer Activity". They seems to appear when the consumer field is populated on the interaction record.I like to remove these ...
Configure Notifications in Agent Chat Hi All,Currently as per my understanding it is not possible to configure who gets the notification upon a live agent interaction request,We want to be sure that requests are handled properly, therefore we would l...
Hi,I have a bit of a problem. I'm consulting (and implementing) at a customer who just got ServiceNow. There's another consultant of a different company in the project, who has much more experience than me. This consultant suggested that the customer...
Can anyone suggest interview question for CSM with their answer?
My requirement is to restrict visibility of catalog based on the group. We want dynamic script so that only *SDM groups can see that items. any lead will be helpful
I am trying to create audiences for the lists on UI Builder page.Unfortunately, I can only create an audience based on Roles. But I want to have audiences based on Groups.I tried using User Criteria Inclusions under audience as well, but no luck.Base...
I have a button in the portal that needs to be hidden if the logged in user does not have a specific role. Here is my button HTML: <button type="button" class="btn btn-dash {{c.data.view.account == true ? 'selected' : 'unselected'}}" ...
I am trying to set up case type selection window, but it is blank, I have done and created Multiple records under Customer Service > Manage Case Type what else am i missing
When a user selects reply all on the email client template on a case form.The to field and cc field is automatically populated. Then once you press send the user who is in the cc field is not receiving the mail. Only the user in the to field is recei...
We'd like to trigger a survey based on whether or not the logged in user is on the portal for a specified amount of time. For example, if the user has been logged in for five minutes on the /sp URL, we want to trigger a survey to send to them. I'd ...
I have a requirement to show Case priority as a Read only field on the Incident record only when the incident is created from a Case, how can i achieve this.I do not need to map the case priority to Incident priority, need a seperate Case priority as...
Dear Community Colleagues, for some reason a new version is published and the old one is still in draft version. (see image attached)The newest version has no checkout or edit button available and my suspicious is because of the existence of an old d...
Hai Guys, I Need a help!!I have one requirement that Creating a Case Record Based on Survey Submission (if a customer selects all answers as dis-satisfied, then Case needs to be created parallelly). Please Help in this requirement Guys.Thanks in adva...
I want to restrict impersonate user access to users who are having a custom role impersonate_user role. I have customized this script include "ImpersonateEvaluator" as below but not working as expected var ImpersonateEvaluator = Class.create();Impers...
Hi Team,We have a domain-separated instance and we would like to restrict the domain picker option at the admin level. suppose a user has an admin role and that user belongs to the Abc domain and the DEF is the parent domain they can't change the dom...
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