GlideAjax fails when tested with user that has the snc_external role

[brad_12]

I am using the Create Contact record producer to allow customer admins to create additional contacts for their account. I am putting some data validation on the email field to prevent the action if a duplicate email exists in the system. I never could get anything from my server script to alert to the screen. 

After some testing, I found that if the client script is called when I am impersonating a customer (someone with snc_external role) GlideAjax will not properly instantiate. If I call the same script when using my admin account, everything works fine. Is there some permission that needs to be enabled to allow this to occur?

[Pradeep Sharma · Accepted solution]

Hi Brad,

I'm able to reproduce this at my end. However, I'm able to get it working by creating an ACL against the script include and assigning snc_external roles to it.

- Pradeep Sharma

[brad_12]

That did the trick thank you.

[Deepika Mishra]

Hi @Pradeep Sharma ,

I am stuck with same issue. Could you please help me with the ACL part of how to implement it.

[Brad59]

You would create an ACL with Operation == execute and Name == <name of script include>. Then add the roles of the users that need to execute said script include, "snc_external" for example.