CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

virtual agent dashboard

Following the XANADU upgrade, i Can't see the virtual agent dashboard with Service Now we have previously leveraged for reporting purposes. The dashboard offers guidance on how many chats were initiated, topics completed, closed by the system or clos...

Knowledge base

There is a knowledge artile it is opening in th KB_knowledge bot not opening in the Global search.  

pragadeesh254_0-1741109284196.png

UI Builder does not working

Hello!I'm trying to modify a page variant of the SOW in UI Builder, the latest version with Vancouver, but the page is completely blank: Also, I tried to disable some variants, but I can still see these pages on Service Operations Workspace.Can anyon...

Maddalena_0-1741003063465.jpeg
Maddalena by Tera Contributor
  • 666 Views
  • 3 replies
  • 0 helpfuls

Resolved! Global Search in Next Experience

Looks like we can only search by text for active change requests using the global search field. Any idea how to open this search up to find the closed records?

smithro by Tera Guru
  • 564 Views
  • 3 replies
  • 0 helpfuls

Resolved! In SOW view, am getting the different field behavior .

Hi Team, I have created one new field with the name Additional Info on the incident table with Type Name-Value Pairs.I have added that field in both Native and SOW view of Incident formQuery :1. In Native view , i can see the field behavior  like bel...

AbhilashaGT_1-1741074850384.png AbhilashaGT_2-1741075053216.png