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How to create a report with multiple data points

I am trying to see if there is a way to recreate this Excel report onto a ServiceNow dashboard. The requirement is that it groups by assigned to and classification as well as show the users average vs team average for a 3 month period.I am able to cr...

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melsarrazin by Tera Contributor
  • 356 Views
  • 1 replies
  • 0 helpfuls

Create button in CSM workspace list view

Guys - We have a requirement to create custom UI action in CSM configurable workspace list view to redirect agents to create a record via record producer . We have tried creating UI action on workspace view but that is not visible on list view. Pleas...

Email Client Template is not working Correctly

Hi Team, We have created 2 blank email templates with the body which contains the logo/signature.One is created on Case form and another on Order Task form. The one for Case form is working fine. That is When we open any case record and click on emai...

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Community Alums by Community Alums  
  • 486 Views
  • 1 replies
  • 1 helpfuls

survey is not triggering

Hi Team,Created two incidents with 2 different groups, Incident 1 --caller--Abel Tuterincident assignment group is > Test ITIL GROUP Inciden2 – Requested by --Abel Tuterincident assignment group is >  Test ITIL GROUP2 when the incident state changes ...

UI Action

I created a UI action on Case table.with below details.name: my UI actionaction: takeActionForm button: checked Client : checkedonClick : onClick()Script :  function onClick(){alert('hi');} But, When I click on the form button alert message is not po...

Mahesh by Tera Contributor
  • 407 Views
  • 1 replies
  • 0 helpfuls

Change the "time ago" on the My Requests widget

Hi - I am looking for some help as I am not a developer but have been asked edit the timestamp on the My Requests widget to show date/time instead of time ago. We use this widget on our customer portal homepage. Below is a screenshot of how it appear...

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I get the message "Requested record not found".

I extend the Case table and created a custom table. I created a Record Producer for that custom table. Both have an Application Scope of Customer Service. On the instance.servicenow.com/csm page, when I post from that form, I get the message "Request...

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shigehisa by Kilo Contributor
  • 2780 Views
  • 11 replies
  • 2 helpfuls

Landing page displaying search bar for logout user

Ok I got this problem with my csm portal page on servicenow. When I go to my landing page or you could call it the index page without login in I get the search bar on the page on it without login in. I cheeked on my pdi and this is not an out of the ...