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‎01-08-2020 01:58 PM
I am using the Create Contact record producer to allow customer admins to create additional contacts for their account. I am putting some data validation on the email field to prevent the action if a duplicate email exists in the system. I never could get anything from my server script to alert to the screen.
After some testing, I found that if the client script is called when I am impersonating a customer (someone with snc_external role) GlideAjax will not properly instantiate. If I call the same script when using my admin account, everything works fine. Is there some permission that needs to be enabled to allow this to occur?
Solved! Go to Solution.
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Customer Service Management

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‎01-08-2020 02:20 PM
Hi Brad,
I'm able to reproduce this at my end. However, I'm able to get it working by creating an ACL against the script include and assigning snc_external roles to it.
- Pradeep Sharma

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‎03-23-2021 07:08 AM
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‎03-23-2021 07:17 AM
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‎03-23-2021 07:19 AM
Hi,
I have replied to your question with the solution
please check
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader