Google Maps API key?

mcconnellsj · ‎04-22-2020

Has anyone recently had success in populating these fields in System Properties -> Google Maps?

The helpful text advises to get a key for "Google Maps API for Business" - but there is no such service available anymore. ServiceNow docs also references this non-existent service.

Browsing through Google's cloud offerings gives a bewildering array of services, I don't know which one to choose in order to get the private key, maps key and client ID required for the System Properties above.

Does anyone know what I need to do as non-developer (in terms of Google APIs that is).

Thanks!

Nikki Narang · ‎04-24-2020

Hi,

Try the instructions here: https://developers.google.com/maps/documentation/distance-matrix/get-api-key

Once you have the API key, you can add the Google Maps function you want this API key to support (i.e. geocoding, static maps, directions, distance matrix, etc). This is the API key you can paste into the Google Maps properties within ServiceNow.

If I remember correctly, you might have to create a GCP project at some point before you can generate the API key.

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mcconnellsj · ‎06-14-2020

Hi - thanks, it was agent recommendation.

Yes I gave up on the Google key ... I don't know what I need to do on Google's site to get what we need - ServiceNow's Google config refers to a product Google don't provide anymore ... and others (unhelpfully) send the URL of Google's cloud home page ... I need specific instruction for specific products and which system property to update as a result - can you help?

Dmolnar1 · ‎10-30-2023

Did you get an answer for this? Did you use an alternative solution?

KayDee · ‎09-06-2024

Instructions to generate and configure Keys

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781917