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How to create read only role possibility of specific case types

Hi,  There is a requirement on my current project, where an agent that goes to the CSM/FSM workspace, they should only be allowed to read cases from a specific case type and not be able to see other cases from another case typeTo simplify, for exampl...

Daniel R2 by Kilo Sage
  • 600 Views
  • 1 replies
  • 0 helpfuls

Resolved! Using Extension Points on function "createIncidentFromCase"

Hello everyone,I have a demand here that I need to control de behavior  from the function "createIncidentFromCase" when I use the UI Action "Create Incident". I am no too to familiar with extension points so I am having some difficult. I will explain...

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Vinicius2 by Kilo Sage
  • 850 Views
  • 2 replies
  • 0 helpfuls

Resolved! Revert the Convert to Application Repository Mode

Hi all, We have deployed an application to a vendor instance using now-cli. Then clicked on Convert to Application Repository Mode. The application switched from "In development" to "Installed" After i clicked on "Convert to Development Mode". Now th...

fnunes-pd by Tera Contributor
  • 1956 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to remove a ui component

Hi all, After making a custom ui component and deploy it with now-cli, created a page with the component. It worked good.Now i would like to remove it. Already removed the application from the My Company Application.The instance is a vendor instance....

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fnunes-pd by Tera Contributor
  • 1138 Views
  • 2 replies
  • 1 helpfuls

CTI / OpenFrame integration in AgentWorkspace

Hi Community, Currently we a struggling with CTI in Agent Workspace. We want to have a cloud contact center integrated into ServiceNow but the OpenFrame integration in Agent Workspace is not sufficient for us. In UI16 you can move the frame around an...

Timm1 by Tera Contributor
  • 1293 Views
  • 3 replies
  • 0 helpfuls

How Can we modify User Registration form in CSM in Portal

Hi How can we modify user OOB User Registration form by adding a additional field.I have a requirement to add additional field in user registration form can we edit it? I have added user field but it is not reflecting in portal yet   Thank you

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Resolved! Export a Table

How can I export a large table with more than 180000 records from ServiceNow to a Pdf, CSV, Exel file

Generate a report using a JavaScript

Hi,Can we create a report in ServiceNow using a JavaScript.?I used to do a similar task by creating an intermediate table. JavaScript populates the table and build a report to extract data. Can we get rid of the middleman which is creating the table?...