I work with the Dept of Veterans Affairs in the Major Incident Management team for the Office of Information and Technology. We recently started using Service Now. Previously we used CA and before that Remedy. The naming conventions for the Assign...
I imported data to a table using a transform map. The weird thing is that the data in 1 field is truncated to 40 characters. I checked the transform table, and the field is set to a max of 4000 characters. The target table is also set to 4000 charact...
Hi Team, I am trying to trigger workflow from Business rule and pass values to workflow variable from Business rule. I used the syntax from below link . Workflow got triggered successfully but values are not getting assigned to workflow variables. Re...
I am responsible to manage the SLAs for L2 teams and have been seeing a huge inflow of incidents in the past 3 months. On analysing i found that more than half the volume of incidents are L1 incidents that incorrectly come to my team. My team gives t...
Hello, i want to know if there is a way to make mandatory a comment when a customer click on reject solution button. I need because OOTB a customer can reject a CASE resolution without explaining why he is rejetcing the case resolution.I asked some d...
Can anyone explain the use of Inherited checkbox in Client Script>
Hi We already have companies set up in SN but we are starting to look at Customer Service Management and I am looking for a way to convert companies to accounts? Most of the information appears to be shared but for companies that already exist ther...
I wrote client script to make some fields readonly if it is mobile view. When i tested it on desktop by setting the mobile view it is working fine but when i tested it after connecting to the instance on mobile(handset). it is still showing as editab...
Hello, I have created a catalog item in our Dev instance that references a table that I created using an import set. The catalog item works well in the Dev instance so I am attempting to move it to our Test instance. When I preview the update set in ...
I'm new to the system and we have Enterprise subscription to ServiceNow. What is the best practice for asset location fields? The default instance only has Location and Address fields but we would like to have Campus, Building and Room fields and the...
Want to change the My Requests widget to look at requested Item, as they have more information then the requests for the end users.
How can I grab the active directory user ID to create their account in SN the first time they visit WITHOUT having to type it in first? As it is now, when someone goes to an instance for the first time, they must provide their AD user ID and then SN ...
I am looking to hide and unhide a bit of text on a service portal widget. I have already placed the text in a span with an ID in the HTML and i have the CSS related visibility set. However I can't seem to find a way to effect this CSS with the server...
I hope I've directed this to the correct forum. Our team is trying to produce a report that outlines repeat issues. For example, John Smith calls into the Service Desk on 1/3 and reports a problem printing. The issue is fixed that day, but then retur...
I created a publication and selected a Recipient list. I selected an e-mail template, checked the box "Include Attach Links" and added an attachment. When doing a refresh of the recipients, the expected contacts show up. When the publication is publi...