Group members are not getting added to the group via scim provisioning

[puja kumari]

Hi All,

We have configure the SCIM based provision in servicenow  and we can see the group is provisioned in servicenow but members are not getting added , how to check on that any idea.

Thanks

[GlideFather]

Hi @puja kumari,

can you please share more details?

I believe it's because the Users are stored in [sys_user], the Groups [sys_user_group] and the group membership in [sys_user_grmember].

Is user provisioning in your organisation working with all three tables? You will eventually need to make the relations between users and groups, e.g. transform map or any other manipulation.

[kaushal_snow]

Hi @puja kumari ,

1. Ensure Group Attribute Mapping Includes members: If group memberships aren't provisioning, it often means the members attribute hasn't been mapped. Check that your Azure AD/Entra ID app configuration includes this mapping, this is critical for member assignments to sync correctly.

2. Verify Provisioning App Supports SCIM Properly: Some apps use legacy SOAP integrations that don’t fully support group members via SCIM. Make sure you’re using a standard (non-gallery) app configured for SCIM compliant provisioning.

3. Check Explicit Assignment of Users/Groups in Azure: SCIM provisioning in Azure typically requires explicit assignment of users or groups to the application. If a group isn't assigned, Azure won’t attempt to sync its members.

SCIM troubleshooting guide:

Navigate to your Enterprise Application → Users & Groups

Confirm that the relevant groups (and users) are assigned

Without this, provisioning will skip those objects

Check these articles:

https://support.catonetworks.com/hc/en-us/articles/26453844553117-SCIM-Sync-and-Provisioning-Trouble...

https://www.servicenow.com/community/developer-forum/azure-ad-group-membership-not-syncing/m-p/23493...

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