Hello everyone,
I'm having this issue with accepting emails from people who doesn't have access to the case, and failing to record their replies. I tried inbound email flow, and it didn't work. My access rules are applied through BR-Before-Query.
For example -
1. An agent, sending an email from within a case to someone without access to the case.
2. That person replies back, but due to lack of permissions, email is not recorded alongside with "case not found" error
I would like to:
1. When email are received from someone without access - record the emails and attach them to the case
