Guided Tour Works on Knowledge Detail View but Not on Main Record (Sub-record) in Financial workspac

dilip123
Tera Contributor

I am currently experiencing an issue with a Guided Tour that I created for a knowledge article. The tour is functioning correctly on the detail record; however, it is not working on the main record, which is a sub-record.

1) Detail View – Guided Tour Working 

 

  • When viewing the Knowledge article in detail view, the URL is:
    /now/cwf/agent/kb_view/kb_knowledge

 

dilip123_0-1753258964820.png

The guided tour functions correctly in this view.

 

dilip123_2-1753259285741.png

 

2)Main Record (Sub-Record View) – Guided Tour Not Working 

When accessing the main record (typically after clicking "Edit" on the detail view), the URL changes to:
/now/cwf/agent/kb_view/kb_knowledge/<sys_id>/sub/record/kb_knowledge/

-In this view, the guided tour does not work. It displays a message such as:
“Tour was abandoned” or “Tour ended because the next step was not found.”

dilip123_1-1753259083292.png

Has anyone encountered similar behavior or can offer insight into how to resolve this?

 
 
 
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