Help with GlideScript logic for displaying Service Offers based on Warranty and Uplift TAT values

[karunyamd22]

Hi everyone,

I'm new to ServiceNow developement and working on a requirement where I need to display service offers on the front end based on values from the u_offer_id table. Specifically, I want to conditionally show warranty and  additional service offer options depending on the Warranty AUD and Additional AUD values.

Here are the two scenarios I'm trying to handle:

• Scenario 1

GetService response contains Warranty details with AUD = 001, with AUD > 001 AND AdditionalServicesDetail with AUD = 001

Expected Result: when Order ID created, and after offer selected, on back end, Offer IDs are :

• WarrantyDetails with AUD  =001
• WarrantyDetails with AUD > 001
• AdditionalserviceDetails with AUD =001.

On Front End, Service Offer displayed are:

• Warranty Service Option(s) with SLA = 1 Day
•  Warranty Service Option(s) with SLA > 1 Days

Additional Service Option is not displayed.

• Scenario 2

GetService response contains WarrantyServiceDetails with AUD  > 001  AND AdditionalServicesDetail with AUD = 001

Expected Result: when Order  ID created, and after offer selected, on back end,  Offer IDs are :

• WarrantyServiceDetails with AUD > 001
• AdditionalserviceDetails with AUD =001.

On Front End, Service Offer displayed are:

• •  Warranty Service Option(s) with SLA > 1 Days
  • AdditionalserviceDetails option with  SLA = 1 Day is displayed.

var grOfferId = new GlideRecord('u_offer_id');

grOfferId.addQuery('u_order_number', order);

grOfferId.query();

if (grOfferId.next())

{

data.serviceTypeFilter = '';

if (grOfferId.u_order_type == 'Warranty')

{

}

Can someone help validate if this logic correctly handles both scenarios?
Any suggestions to improve or optimize this would be greatly appreciated!

Thanks in advance 🙏