Hi All

[basha shaik]

Hi All,

I Have one question Related to Virtual agent,

in my instance not appear 'conversation interface'.

Could you Please Suggest any body.

Thanks

[Mexiprince]

@basha shaik  if you hit enter and dont find the conversational interface Application, ensure your the admin user. Then you will have to go to the plugins list and activate/repair the Glide Virtual Agent: plugin id[com.glide.cs.chatbot].

System Applications > All Available Applications > All

install or repair same if already installed.

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/conversational-interface...

[ersureshbe]

Hi,

Please refer below link to understand how to enable the conversation interface in your instance. Virtual Agent Plugin is pre-requisitie to enable the required things.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/conversational-i...