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Display SLA Remaining Time / Time Left In Case Overview

When in the case view I would like to see when an SLA is due, either a date or time left.Out of the obvious options, 'Made SLA' appears to be the only one that populates, but says True up until the SLA breaches?  I am also unable to run reporting on ...

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compose email from Case in CSM/FSM Configuration Workspace

Please can someone advise - When you click on Compose email from the case form (3 dots) within CSM/FSM configuration Workspace, it raise a draft email with the CC already prepopulate with the email of teh person to which the case is assigned.  Does a...

Resolved! On clicking on the UI Action , getting message as connection refused

HI Team, I am trying to redirect to a URL using UI Action for eg.  action.RedirectURL('xyz.com');Its giving message on center of page as "refused to connect." But when I open the URL from browser I am able to see the login page. Can you assist, how t...

Community Alums by Community Alums  
  • 1215 Views
  • 6 replies
  • 1 helpfuls

Resolved! ScopedGlideRecord issue

Hi All, I am running an ATF test step using "Run Server Side Script".I get the below error when I run the script from our application scope (Not from Global scope):TypeError: Method "ScopedGlideRecord" called on incompatible object. The statement whe...

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Resolved! Duplicate a case

I am new to ServiceNow  and CSM Can anyone help me to duplicate a case using UI actions...  This needs a customization.. 

Case - related search within CSM/FSM Configurable workspace

I am after some information around Related search in the Case form within CSM/FSM Configurable Workspace. From what I can see at the moment when creating a case, when you start to write in Short description - the related search starts to populate, ob...

Resolved! Setting Assignment Group for CSM case based on recipient email

Is there a way to set the assignment group when a new CSM case based on the To email address that was used to create the case? For example, if an external user sends an email to ops1@company.com, I'd like to set the assignment group to ops1 -- if it'...

roy_walton by Mega Guru
  • 646 Views
  • 1 replies
  • 1 helpfuls