Hi all,I have a catalog client script that is checking if the logged in user has a certain type listed on the sys_user profile. My alert is firing and shows the correct answer, but it is not doing the next steps. I know my Script Include is working,...
Hey Guys Community, does anybody ever used this UI Action "Add" for Adding related Child Cases to the Parent.Its an OOB UI Action by the way. I enabled it for testing a functionality in my non Prod Environment, but either I'm using it wrong or I miss...
Hi, I could like to find out if ServiceNow cloud support CDN? Is there any link to show how can I configure ServiceNow for CDN? Thanks
We are trying to set up articles using existing documents and importing them however we cannot import many formats including PowerPoint, Visio, Excel and even PDFs. Is there a way to add these, such as the SYSTEM UI > Embedded Objects, and if so what...
Hello Experts,I have a requirement to update our header logo for the CSM workspace.Before our Tokyo update it was working fine but after the update I am unable to update the logo.I have followed the exact same steps: (This solution worked fine before...
Hi All, I want create Special Handling notes for all the escalated cases. kindly guide me with the special handling condition.Thanks in Advance,
Hi. I have the following problem with the time_worked field on workspace.When I save a record on the backend, the time_worked timer field starts counting down from zero. In addition, a record is created on the task_time_worked table. This is how it s...
Hi,I have a scoped application and table in it.I want this table to be visible in workspace.I've previously worked with CSM Configurable Workspace.So,is there a way to add my scoped table to the list in CSM Configurable Workspace or maybe in ITSM Age...
I need to write a BR that checks if there is a value in the User ID [user_id] field in the Email [sys_email] record. If there is no value in the field, then move forward with the check. I have this portion ready. In the Email [sys_email] record, I n...
Hi, I notice that in the CSM Configurable workspace, on the interaction form, there are 2 tabs "Consumer information" and "Consumer Activity". They seems to appear when the consumer field is populated on the interaction record.I like to remove these ...
Hi,I have a bit of a problem. I'm consulting (and implementing) at a customer who just got ServiceNow. There's another consultant of a different company in the project, who has much more experience than me. This consultant suggested that the customer...
My requirement is to restrict visibility of catalog based on the group. We want dynamic script so that only *SDM groups can see that items. any lead will be helpful
I am trying to create audiences for the lists on UI Builder page.Unfortunately, I can only create an audience based on Roles. But I want to have audiences based on Groups.I tried using User Criteria Inclusions under audience as well, but no luck.Base...
I have a button in the portal that needs to be hidden if the logged in user does not have a specific role. Here is my button HTML: <button type="button" class="btn btn-dash {{c.data.view.account == true ? 'selected' : 'unselected'}}" ...
I am trying to set up case type selection window, but it is blank, I have done and created Multiple records under Customer Service > Manage Case Type what else am i missing
