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Resolved! Validation of string field!!

I have two fields one is height and another is weight. Height should only accept two numbers i.e one number before decimal and another is after decimal if not it should show some error.  Wight should only accept three numbers i.e two numbers before d...

Snow Guest by Tera Contributor
  • 943 Views
  • 3 replies
  • 2 helpfuls

Resolved! Accessing the History Calendar in Agent Workspace

In the standard UI you can right-click the record header and choose History > Calendar (assuming you have the correct role). Can the history calendar can be made available in the Customer Service Agent Workspace? We are about to implement CSM and ...

mmongeau by Giga Guru
  • 1778 Views
  • 4 replies
  • 4 helpfuls

How to create read only role possibility of specific case types

Hi,  There is a requirement on my current project, where an agent that goes to the CSM/FSM workspace, they should only be allowed to read cases from a specific case type and not be able to see other cases from another case typeTo simplify, for exampl...

Daniel R2 by Kilo Sage
  • 652 Views
  • 1 replies
  • 0 helpfuls

Resolved! Using Extension Points on function "createIncidentFromCase"

Hello everyone,I have a demand here that I need to control de behavior  from the function "createIncidentFromCase" when I use the UI Action "Create Incident". I am no too to familiar with extension points so I am having some difficult. I will explain...

extensionpoints.jpg script include.jpg uiaction.jpg
Vinicius2 by Kilo Sage
  • 915 Views
  • 2 replies
  • 0 helpfuls

Resolved! Revert the Convert to Application Repository Mode

Hi all, We have deployed an application to a vendor instance using now-cli. Then clicked on Convert to Application Repository Mode. The application switched from "In development" to "Installed" After i clicked on "Convert to Development Mode". Now th...

fnunes-pd by Tera Contributor
  • 2062 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to remove a ui component

Hi all, After making a custom ui component and deploy it with now-cli, created a page with the component. It worked good.Now i would like to remove it. Already removed the application from the My Company Application.The instance is a vendor instance....

fnunespd_0-1670937226362.png
fnunes-pd by Tera Contributor
  • 1221 Views
  • 2 replies
  • 1 helpfuls

CTI / OpenFrame integration in AgentWorkspace

Hi Community, Currently we a struggling with CTI in Agent Workspace. We want to have a cloud contact center integrated into ServiceNow but the OpenFrame integration in Agent Workspace is not sufficient for us. In UI16 you can move the frame around an...

Timm1 by Tera Contributor
  • 1393 Views
  • 3 replies
  • 0 helpfuls

Resolved! Export a Table

How can I export a large table with more than 180000 records from ServiceNow to a Pdf, CSV, Exel file