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Resolved! How to change default assignment group for Cases

Hi all, I have searched high and low and cannot find what I am looking for. Posting here to see if anyone can assist.  We have two teams utilizing CSM, we have data partitions in place so they cannot see each other's tickets, groups, services, etc.  ...

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SN Newbie by Tera Expert
  • 1095 Views
  • 1 replies
  • 1 helpfuls

Twilio connection Snow error

HiI am setting up a virtual phone number for Twilio to call someone on my Snow account.The call can now be received, but the following error will be reported.I checked in Twilio's Documents for the following reason:Media connection failed/Media activ...

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Add breakdown to PA widget with type = Time Series

Hi, Is it possible to add a breakdown to a Performance Analytics widget with Type = Time Series? I am trying to create a report that shows three line graphs pertaining to the average, minimum and maximum resolution time of records per day. I already ...

wndydngy by Tera Expert
  • 791 Views
  • 2 replies
  • 0 helpfuls

Resolved! Survey - Trigger condition

Hi I am setting up a trigger condition for a new survey but for some reason, I am unable to assign anything to the user field. The table for the condition is "sn_customerservice_case" but when I go to select the user field "contact" is not available ...

Richard T by Kilo Guru
  • 1559 Views
  • 7 replies
  • 2 helpfuls

Certification attachment

Hello, Can anyone guide me how can I attach my certification in partner portal Thankyou!

jyothi sri by Tera Contributor
  • 1050 Views
  • 2 replies
  • 2 helpfuls

User profile - date time format

Hi all  I'm trying to play with user profile datetime format, but I'm wondering why is there only few formats in the profile's window, as shown in attached picture... Could anyone help me ? Where could I configure anything for having more date time f...

Restrict Report Sharing access

Hello, I'm trying to restrict access for some users to share reports. They should still create reports for their needs but want to disable the Sharing icon for them so that no reports can be shared.These users have only report_user role assigned to t...

Resolved! How to display a progress bar for file upload on Service Portal?

Hi All, I have built a portal form using record producer to collect requests from internal customers. One of the issues we have is that the Portal doesn't display a progress bar when users upload files. You don't really know if the browser picked up ...

Cathy Song1 by Kilo Contributor
  • 4394 Views
  • 10 replies
  • 6 helpfuls

How to Hide UI Action using client script.

Hello Experts, I have a requirement to Hide some OOB UI actions from workspace View in Both Classic UI and CSM Configurable Workspace UI. I Know i could do that using 'UI action Visibility' by Excluding the UI action from Workspace View or Add a 'con...

Single score card report on dashboard

Hi There, I have created report using single score card report and when I am clicking on the single score its only showing columns of table which I selected while creating report but I wanted to show few columns from other table also in single score ...

How to unlock locked out users

Hi, I get the below error in an incoming email log:Skipping script {script}, User {user name} with email {user email address} is locked out The user is active in sys_user table. The email has arrived in to mail server but the ServiceNow sys_email tab...