Hide Inbox Icon in CSM Workspace
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4 weeks ago
Hi, I need to Hide the Inbox Icon in the CSM workspace. I have already check the document and also de-activate the Inbox Variety but it don't work. Does anybody have any configuration solution for this problem? I don't want to use script to remove it.
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4 weeks ago - last edited 4 weeks ago
Hi,
Inbox icon is visible to the users with "awa_agent" role. To hide it for CSM agents, remove "awa_agent" role from user's profile and test it
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4 weeks ago
Ideally you deactivated that and it should hide.
Did you ask user to logout and login?
If that doesn't work then check response from @Shruti
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader