How can I add an automatic comment (as an admin) on a service portal

[khalid1]

Hi everyone,

How can I add an automatic comment (as a system) on a service portal ?

[shun6]

Hi @khalid1 ,

Do you mean an announcement on a service portal like the image below? If so, here is a docs about creating an announcement.

Navigate All > Service Portal > Announcements.

Create an announcement

If my answer was helpful, please click the Thumb Icon and mark it as the solution. This way, it can assist others in the future.

Thanks.

[Ankur Bawiskar]

@khalid1 

what's your exact business requirement?
You can use Announcements which can be shown in portal based on date criteria and the persons to whom it has to be seen.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[khalid1]

My problem is that when a user rejects a solution for a request item, I want to automatically add a comment from the Service Portal in a widget's server script