Hi Community,
I have created a table flow like this in my ServiceNow developer instance:
Lead → Quote → Order
Here’s my requirement:
In the Lead table, I want to allow external users (people outside our organization, without ServiceNow credentials) to fill in the Lead details.
This should work through a public page (e.g., Service Portal or any public form) so that anyone with the link can submit a new Lead without logging in.
I have already tried creating a record producer for the Lead table and adding it to a Service Portal page, but when I access it in Incognito or as a non-logged-in user, it still prompts for login.
Could you please guide me step-by-step on:
How to configure the Service Portal page or UI page to allow public submission?
What ACL or role configurations are required for public access to the Lead table?
Any security best practices to ensure only necessary fields are exposed to the public?
Thanks in advance for your help.
Regards,
Rohit
