How can i remove Action taken on major incident in agent workspace .

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fake32
Tera Contributor

‎08-07-2023 01:06 AM

fake32_0-1691395542550.png

 

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Anil Lande
Kilo Patron

‎08-07-2023 02:35 AM - edited ‎08-07-2023 02:36 AM

Hi,

This is part of 'Activity Stream' Component of UI Builder and it shows field of type 'Journal Input' in this component.

There is no way to disable/hide any specific filed on workspace.

Screenshot 2023-08-07 at 2.58.43 PM.png

 

One way is to remove that field form the Workspace view.

1. Open Incident in Native UI and Change view to 'Workspace'

2. Configure Form Layout and remove 'Actions Taken' field form the Notes section of 'Workspace View'

Screenshot 2023-08-07 at 3.03.33 PM.png

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

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Anil Lande
Kilo Patron

‎08-07-2023 02:35 AM - edited ‎08-07-2023 02:36 AM

Hi,

This is part of 'Activity Stream' Component of UI Builder and it shows field of type 'Journal Input' in this component.

There is no way to disable/hide any specific filed on workspace.

Screenshot 2023-08-07 at 2.58.43 PM.png

 

One way is to remove that field form the Workspace view.

1. Open Incident in Native UI and Change view to 'Workspace'

2. Configure Form Layout and remove 'Actions Taken' field form the Notes section of 'Workspace View'

Screenshot 2023-08-07 at 3.03.33 PM.png

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande