Hi, I'm trying to find a way to highlight/indicate which tickets from VIP contacts in List data visualizations in CSM configurable workspace. According some documentation I found this should be possible through field styles however they don't seem to...
Hi All, We have one user, when she opens ServiceNow starting from the Instance load itself, the response time to load the page is too much. Normal User -> Response time to load instance/welcome page : 03249 ms.This particular user -> Response time t...
Hi Team, We have one requirement, need to create "Reschedule button" on the change record Once user click the "reschedule button" dialog box appear. Dialog box displays Reason for change, rescheduled start date and rescheduled end date fields need to...
I created a user with "snc_external" role, but it cannot access "csm_cases" page and "csm_get_help" page which can be accessed via CSM header below. However, when I accessed those pages with that user, the contents are blank and cannot see any conte...
Hello,We are in the process to move to a new campus. All departments will be located in 3 buildings. I want to clean up the Locations table to accommodate for this situation, but I need some help in understanding what would be the best practices to f...
Trying to upload image against the case for table "sn_customerservice_case", confirmed the "table_sys_id" its correct, Always getting the error as "Record doesn't exist or ACL restricts the record retrieval"
Hi, I have created receipients list in the Publications.But the users in the receipients list are not receiving email notifications when the publication is published.There are some out of the box notifications which are configured but sn_publications...
Hi, does anyone know how to have the reports shown in this tab in the CSM/FSM Workspace? Already installed the PA - Content Pack - Customer Service - Advanced plugin and executed the following scheduled jobs:- [CS] Customer Service Daily Data Collect...
HI, com.glide.explicit_roles plugin is Installed by raising HI ticket ? Or can we install it after com.sn_customerservice installation ? OR is it included in that installation ? How to check it ? I do not see it in list of plugins . Can anyone confir...
Hey Fishes, I have many doubts regarding in relationship between TMF, Servicenow, Order Management. Can you please clear those doubts? 1. What is TMF ? How it is helpful ?2. How TMF is related to Servicenow OrderManagement ?
Hello everyone,I'm encountering difficulties training machine learning models on a personal development instance. Despite checking the sys property glide.shared_service_scheduler.url and confirming it points to https://sncmlscheduler.service-now.com/...
I have a field in the table, how to make that field only accept values from 0 to 100(whole numbers) in servicenow
Hi, We have recently configured a Similarity Solution Definition through Predictive Intelligence. We have configured this correctly and the model has been trained and we can see the similarity examples in the backend. The model we have created is si...
If a case status is changing from awaiting info to Open, then the assigned to person should be notified so that he can pick up and continue working on that case. How to achieve this scenario using provider notification.
In our ServiceNow environment, we have one group that contains every employee in the company. (This is used to provide everyone with "birthright" privileges within ServiceNow.) Unfortunately, some end-users are using this group when sharing access ...