Hi, does anyone know how to have the reports shown in this tab in the CSM/FSM Workspace? Already installed the PA - Content Pack - Customer Service - Advanced plugin and executed the following scheduled jobs:- [CS] Customer Service Daily Data Collect...
HI, com.glide.explicit_roles plugin is Installed by raising HI ticket ? Or can we install it after com.sn_customerservice installation ? OR is it included in that installation ? How to check it ? I do not see it in list of plugins . Can anyone confir...
Hey Fishes, I have many doubts regarding in relationship between TMF, Servicenow, Order Management. Can you please clear those doubts? 1. What is TMF ? How it is helpful ?2. How TMF is related to Servicenow OrderManagement ?
Hello everyone,I'm encountering difficulties training machine learning models on a personal development instance. Despite checking the sys property glide.shared_service_scheduler.url and confirming it points to https://sncmlscheduler.service-now.com/...
I have a field in the table, how to make that field only accept values from 0 to 100(whole numbers) in servicenow
Hi, We have recently configured a Similarity Solution Definition through Predictive Intelligence. We have configured this correctly and the model has been trained and we can see the similarity examples in the backend. The model we have created is si...
If a case status is changing from awaiting info to Open, then the assigned to person should be notified so that he can pick up and continue working on that case. How to achieve this scenario using provider notification.
In our ServiceNow environment, we have one group that contains every employee in the company. (This is used to provide everyone with "birthright" privileges within ServiceNow.) Unfortunately, some end-users are using this group when sharing access ...
In PDI, I created a new scope app and a table within this scope app. Additionally, I also created a record producer to create tickets belonging to the newly created table. However, I encountered an issue where when I submit a ticket with an attached ...
Hi,I am loading data using transform map and in that their is 1 column in excel sheet called Location. In that Location column data is written as X,Y(City, State) so while loading the data I want to separate the X in City field and Y in State field. ...
Hello Folks, Anyone knows that how to set the color to specific choice value? in CSM/FSM Workspace As you can see below when the form loads i want to set the red color to Sub Category value.(Check the highlighted text in below image).
Hi Everyone, Does anyone know how I would go about displaying the VIP Status icon against a Contact within the List / Form view of Agent Workspace? It works on the Incident Table, but I need it to come through to the Case level as well. Cheers!
Hi all, So basically, I have a before BR running on case table where it assigns the incident to the created user i.e, 'Assigned To = Created By'. (it is a part of our requirement). Now, I already have an assignment rule running on the same table to a...
Hello, we are trying to add a button to the banner of a list in our CSM/FSM Workspace. We were able to add a button to the list in the native UI using UI Actions, but we need it to be visible while in the CSM/FSM Workspace and it needs to be visible ...
Hi All, I need a counter to show how long the oldest unassigned case has been awaiting assignment on a dashboard. Any suggestions?