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Announcements in workspace

I have a requirement to show the contents of this table in workspace UI as announcementsI am unable to add this table(sys_ux_banner_announcement) in data resource in UI builder to fetch the recordsNeed suggestions with this or some other approach we ...

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How can I use "Wait for 10 minutes" Option outside of a flow ?

Usually, we have "wait for sometime" option in flow to check status of record after sometime. Due to certain restrictions, I can't use flow designer I have to use server-side script. Can someone please tell me which server-side script to use to check...

Community Alums by Community Alums  
  • 1405 Views
  • 5 replies
  • 0 helpfuls

How to remove option from reference field in client script

HI Team,I have a requirement wherein I have to remove an option from a reference field if another field on form which is 'table' and if its value is 'case' or 'order'.Can someone tell the syntax where to write other than writing script include?

Community Alums by Community Alums  
  • 792 Views
  • 2 replies
  • 0 helpfuls

Resolved! From the URL of my catalog item, I want to populate a variable

Hi All, I want to auto-populate a variable called Product from my catalog item URL : https://dev.service-now.com/support?id=sc_cat_item&sys_id=27d0f90f97d91590dc87feae2153a67a&product=apple So, here based on the URL description, the Product variable ...

Community Alums by Community Alums  
  • 1097 Views
  • 1 replies
  • 1 helpfuls

Integration hub 403 error

Hi! While trying to import contacts and accounts from third party tool to Servicenow, the rest api oauth connection authenticates the token successfully and the test connection fetches the data. However, trying to test it through integration hub Rest...

Resolved! Implementation of ITSM and CSM. Which should come first?

Hi, everyone! I am considering taking on a project for implementing ITSM and CSM for a small company delivering a broad range of services (from IT outsourcing to hardware and software sales and implementation).Which one should I tackle first? ITSM or...

Estimates against a Change Request

Can anyone tell me if there is a standard field on a change request to put your estimated effort? This would be a change request from a case. I need to create quotes based on effort during the assess stage before we approve a change. Then the actual ...

Ian92 by Tera Contributor
  • 768 Views
  • 1 replies
  • 0 helpfuls

POP location

I have configured a field on the sn customerservice task form where the reference is to the cmdb ci site table, and you want to automatically populate the Assignment Group field based on the selected site, In site has one attribute support group ,I h...

CSM

I am able to select the relevant internal engineers name mapped to that pop location .mapping is to be taken from user table.

Auto caputure

I have to capture support group value into Assignment group field from cmdb ci site table on task table using