Resolved! To Display Current logged in user i.e admin's manager using client script
Hi,I am not able to print current loggedin user i.e admin's manager name in alert using client script.Can anyone help?
Forum Posts
Change order of choices taken from table reference - CSM
I have a variable of type 'List Collector', type specification is taken from country table. I want to show a particular country as the first option in the drop down list. Is it possible. Please help.
How create an SLA using script?
Hello Everyone, Hope you are doing well. I am working on one integration. I am not very strong at scripting. I have a requirement to create SLA's based on the response we receive from a third party application. First my goal is to create SLA using s...
Additional comments by inbound action.
Hello,I want that additional comment should auto create on incident when anyone reply on the email of additional comment or mentioned mail . But the requirement is that it should only create the addition comments of the user that are already exists i...
Need to populate field values of the tabe to the Process Automation Questions
Hi all, The requirement is to populate the incidents' field values to the Process Automation Questions asked as below screenshot. So, here I need to populate the Assignment group's EMAIL to the Email Address question (should be made read only) and t...
Project portfolio Management plugin installation
Hi, In our PROD instance, we observe that PPM Standard is listed under the Available tab with the status 'uninstalled.' This indicates that the plugin is included in the license agreement and is ready for installation. We would like to confirm whethe...
Look up Issue
I have created Datalook up records. but in screenshot equipment-chassis/shelf/subrack in different color why it was coming that color and lookup also not worked due to that reason .
How to hide a specific row from MRVS based on condition
I was looking for some article that could help me, but I didn't find anyone about this situation. Is there a way to hide a specific row from MRVS based on some condition? As example:To hide the second row based on the value from the 'Item' and 'Exam...
Resolved! Customer Admin can't see all cases since update
Since our instance automatically updated to Vancouver, users with the role 'sn_customerservice.customer_admin' are no longer able to see all cases raised by others from their company.
A user facing login failure in test instance
Can a developer give access to test instance. He's having the message login failure when trying to access this instance.Can it be a SSO issue?
Knowledge View Article Permalink Configuration.
Hi, I want to know that in the knowledge view article how the permalinks are configured. what is the configuration behind that. In the view article body at the bottom authored by name and last modified details will appear , so I want to know how thos...
How to add/change colors to shifts in Manager workspace
I want to add different colors to each shift in Manager workspace and how I can fetch the groups/users in Team calendar, currently it is showing black/empty. For your reference I am adding the screenshots please look into it.
KB article ID in the enable alerts should be visible on top
KB article ID in the N-able alerts should be visible on top of search results in agent workspace
Contract interactive filter for dashboards
Hello community!I have created 2 interactive filters for Customers and Dates, now I need to create a new one for the SLA Contracts we have, but when I select the filter and add the reference table and the reference of the interactive filter, the info...
Embedding third party AgentAssist application as iframe into agent workspace
Hi, I like to check if it is possible to embed third party AgentAssist application into CSM agent workspace? Any help is appreciated. ThanksPavanLabels : Agent Workspace
