Unable to create custom new related list button in agent workspace servicenow
I want to get table name from url in CSM agent workspace
Forum Posts
Creating Customer Service Management (CSM) standard for a company
I want to create a standard document for Customer Service Management (CSM) and I am curious if anyone has any previous experience with that? Is there anyone who can share some examples or ideas on CSM Standards for a business?
Regarding banner on the service portal
Hello, Can we put a hyperlink in an announcement banner in service now ?While creating the announcement I am not able to add a hyperlink, it always comes as text Regards, Sudiksha Misra
How to Add Loading Screen in Agent Workspace
I have an requirement where I am getting data from backend once the user clicks on UI Action button "Create" , as it takes a little time , i want to show the loading screen till the data is fetched.How can i add a loading screen on the agent workspac...
Resolved! Banner Image for different screen resolution
Hi Everyone, On our customer portal we are using a banner image with company icons at end of two corners, when we resize the browser image adjusts itself and image icons gets hidden at both the corners.Is there any way we can use two images in differ...
Resolved! Not able to edit "Business Phone" second time.
Hi Everyone,As an end user, over the CSM portal when "Business Phone" is empty then i am able to edit it. After that is becoming un-editable field.Any idea why?Thanks in Advance!!
CSM User preference and User Profile
Hi Everyone, I don't understand how preferences and profile are used is CSM Portal : As you see in picture below, my "sys_user" attributes are different from my "User Preference"Updating one does not update the other.User preference are retrieve from...
how to create related list in incident form
Hi team, I have created the requested item through the incident form using the "create request" UI action. The incident form must display the requested item details in the related list. And need to display parent incident details in the service requ...
How to attach a document to multiple records via list view
Hello Team,I want a List action(declarative action) on click of which I will get a popup and in popup I will be able to attach a document in workspace view.After submitting Attachment of documents, It is get attached to to multiple records.If I will ...
Resolved! About setting additional comments for record producers
Hi. In the past, I created a script that automatically added the value of a variable as an additional comment when a case was filed.I tried to create a script with the same requirements after a long time, but I forgot it... Can someone please help me...
Resolved! CSM Portal Surveys not displayed
When trying to access surveys, it displays 404 page for users with 'sn_customerservice.customer' role. Steps to reproduce 1. As a user with role 'sn_customerservice.customer', in CSM home page, click 'Surveys' menu from header. 2. 404 page is display...
First Contact Reporting
Hello Community, Our org does not have Performance Analytics, just the built in CSM/ITSM products.We need a report that shows when any first response activity on a ticket: updated, commented, status change, or assigned, etc. In the generated report...
copy additional comment & worknotes from incident to case .
how to copy the additional comments and worknotes from incident to related case record . i have already tried with the BR (before - update ) table- incident (function executeRule(current, previous /*null when async*/ ) { var relatedCase1 = new Gli...
How to find out the request submitted is from which Service Portal
In my Client Instance there are many Service Portal. There is requirement, specific to Portals... If I submit a request from Service Portal (let say portal prefix - pss ) . can we able to find out on the request Record, this record is submitted from ...
Automation of Transform Map - Sheets in the excel should automatically be transformed.
I have an excel sheet with 8 tabs in it. Each tab has its own transform map. When we upload the excel in datasource and choose to run the transform for sheet1 , using the transform map data is uploaded into the target table. Now the Ask is : Sheet2 s...
