How can I see an Incident's parent case?

[alrescate]

Looking at an Incident that was created from a customer service case we need to see what case created the incident.
The person working on an incident needs to see the full case history to understand the symptoms reported by the customer and to be able to locate the CS Agent working on the case.

I've tried the Incident's parent field and related records but I cant find the case that originated the Incident record.
I've even found my way into CSMIncidentIntegrations but I don't see any mapping of Case number or id to the Incident.

Am I missing something? 
Do we need to extend functionality via extension points to set the Case as the Incident's Parent?

[JP - Kyndryl]

Hi,

I don't have CSM, but have you tried all the possible related lists ?:

Regards.

Jp

[Maik Skoddow]

Hi @alrescate 

on page https://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/customer-servic... you can find the explanation how Cases are related to Incidents:

The Service Management integration plugins add the Related Records form section to the Case form. This section includes the following fields:

• Incident
• Problem
• Change Request
• Caused by Change

When an incident, problem, or change record is created from a case, or an existing record is associated with a case, the record number is added to the corresponding field in the Related Records form section.

That means you will find the related Incident on the Case form and not the other way round. 

Kind regards
Maik