Hi Everyone,
We have a requirement to visually differentiate Work Notes (e.g., yellow accent/line) and Additional Comments (e.g., dark/black accent/line) inside the CSM Configurable Workspace Activity Stream, similar to how they look in the Classic UI Case form.
What we tried:
We attempted using Dictionary Attributes on the fields. While this works, because the dictionary attributes stem from the parent task record, the styling changes are applying globally across all instances and workspaces. Attempting a Dictionary Override on the specific Case table did not yield the desired isolated result for the workspace.
We attempted using Dictionary Attributes on the fields. While this works, because the dictionary attributes stem from the parent task record, the styling changes are applying globally across all instances and workspaces. Attempting a Dictionary Override on the specific Case table did not yield the desired isolated result for the workspace.
- Is there a supported way to isolate Activity Stream styling (specifically for journal entries) per Workspace view or per table without affecting global task settings?
- Are there any other structural or configuration approaches to clearly differentiate these two fields for agents in this workspace? (e.g., using Workspace Activity Configs, form layout splits, or UI Builder layout modifications to separate the inputs/streams entirely?)
Any guidance, code snippets, or documentation links would be highly appreciated!
Native UI styles are available out of the box but do not apply to workspaces as we have yellow colored line for the work notes and black line for comments that i have highlighted below.
I tried adding the attributes to the task Dictionary table to apply the colors to the workspace(Additional Comments and work notes which are already posted in the activity stream), but this is getting applied globally to all the workspaces. Using a Dictionary Override did not resolve the issue. How can I isolate these colors strictly to the CSM/FSM Configurable Workspace?
