How do we add email templates when drafting an email?

Aruna10 · ‎08-31-2023

Sunny3008 · ‎09-01-2023

Kindly follow the below-mentioned steps to add a response template to the workspace form

2. Create a new Response template on the incident table according to your condition and visibility.

3. Add the channel as mentioned below in the related list to display the response template on the workspace.

4. After following all the steps you will see the template on the workspace as follows.

Please mark this as the correct answer and helpful if it is resolved, or mark this helpful if this helps you to reach towards solution.

Harish Bainsla · ‎08-31-2023

Hi please go through video

if you get answer please mark helpful and accept solution

Aruna10 · ‎09-01-2023

Hi Harish,

Thank you for your reply

I need to create Templates under Workspace -> Response Template level I have created Response template but it is not visible please help.

Sunny3008 · ‎09-01-2023

Kindly follow the below-mentioned steps to add a response template to the workspace form

2. Create a new Response template on the incident table according to your condition and visibility.

3. Add the channel as mentioned below in the related list to display the response template on the workspace.

4. After following all the steps you will see the template on the workspace as follows.

Please mark this as the correct answer and helpful if it is resolved, or mark this helpful if this helps you to reach towards solution.

Aruna10 · ‎09-01-2023

Thank you for your response Sunny3008