Hi All,During the implementation of ServiceNow we decided to do the below:1- Disable the (Accept) UI action for our agents so they get the cases assigned to them without accepting these cases.2- The SLA response time is met once the case is assigned ...
Hi! I want an a bigger and not icon size reply button in CSM Workspace case view, on the header of an Activity Stream list item: It is something customizable or OOTB and unconfigurable?
Hello all, I am facing an issue with my PDI, Kanban view is not available for Playbooks in Process Automation Designer. I tried releasing the instance and requesting a new one, but this did not fix it for me. Any suggestion is welcome! Cheers,Stefan
Hi team! I'm trying to filter the SCTASK that we transferred to different teams. I keep on trying all the filters available in SNOW, but there's always no result found; if there's any, it only shows my name. Any ideas on how I can filter it? Thank y...
Hello everyone,I am facing an issue in ServiceNow where I want to ensure that when a parent case's state changes from "Resolved" to "Open", the associated child cases should reflect that they were updated by the system, rather than showing the agent...
Hi All, I am new to this community and ServiceNow and have zero scripting experience. So, is there any way to aggregate two integer fields without scripting? Simpley, The calculation should be: Total Units= Total Units + Add Tokens. Regards,Mo
With some tiles where Single score is set, the data is automatically adjusted when I change a state, for example. With type Vertical Bar, however, the data is not changed automatically. My assumption is that this is due to the “Real time update” func...
Is there any opportunity to show the refresh button instead of to open the three dots menu and click on refresh button?
Hi, In Ui Builder event configuration, is it possible to configure different destination links for one vertical bar's specific databases?See picture attached. I have diagram which shows all open cases sorted with work groups / assignment groups. I'm ...
The requirement is to navigate the logged in user to different pages in Configurable Workspace based on the roles the logged-in user has. Thanks,Sreesh SurendranServiceNow Developer.CSM & Integrations.
Hello - We are new to Service Now and are looking to use Survey Designer to gain CSAT metrics from our customers once a case has been closed.Please can someone confirm the language support for Surveys? We have customers predominantly who speak Englis...
we have a situation where we want our vendor to use our ServiceNow instance to work on tickets assigned to them. However, we need to restrict their access so they can only see the tickets assigned to them and not have access to other modules or incid...
Hi Team, I need "Cancel" button on the incident form with below details. 1. Cancel Reason with choices: Duplicate, Open In Error2. Cancel Reason: String type 1. Once click the submit button, need to set values in "Resolution Code" and Resolution Not...
I am new using recommended actions and I have been asked to create the following. My company has defined so many application services and in order to help agents solve incidents, they want to show via a recommended action depending on the application...
Hi All, I have an interesting scenario and was puzzled to see no straight answer , We are enabling case management for our customer who support client around the global but handled by support group from each region only like, 1.North America , 3 supp...
