Hi, I'm attempting to add customer service product to my PDI and I'm having trouble finding how to do it. Can you provide a simple step-by-step guide to adding customer service management to my PDI so I can explore it and use the API?Thanks in advanc...
As the Question Title describes, Managers (users with wm_manager role) can't visualize the work order tasks of the agents in their assignment groups even when we fulfill the conditions provided in the documentation. From the documentation we know the...
I would like to build a report to show all tasks assigned to members of a particular department. In some cases, there are assignment groups which correspond to departments, but not in all cases, so I cannot simply rely on assignment groups. The dep...
I have records for a table in instance, but is there any way that I can see the customer view of the particular table and records listed, if existed please suggest
Hi Team, Created one Header Menu, Once user click on header men it will display some content.I need to add three options below this content and once user will click on first option it will display constant content related to that option and same for ...
I have 2 table. The 1st table name is User Tracking and the 2nd table name is User attendance. I have multiple data of a single user in the user tracking table and but only one data in the user attendance table. So i want to display the user tracking...
Hi, When the external user using forgot password from portal. They are getting the Email but the link is redirecting to the SSO. not on the portal.How can i modify the link to the portal nd reset password page.
Hi, I an stuck in this task in the CSM Simulator. The simulator keeps giving me "The asset entitlement '24x7 Support' has not been setup correctly." But I check the information of the first part of this topic : Need help Simulator Training Task - Ser...
HiI want to apply colors to fields as priority field shown in below image in workspace view, Can you please suggest
Hi all, I installed the "Customer Service Case Types" plug-in but when I go to the table "sn_case_type" to create a new record the "new" button doesn't appear and it tells me this message "Info MessageAt least one Case Type table must exist before yo...
I have a case table that is having a process definition linked to it. I am trying to add a new activity 'Send Email' in process automation designer. This displays the Email form on the agent workspace(via playbook tab) with details To, To email addre...
HelloMy name is Bella.I am working in dev environment for ServiceNow training.I created a repository called CreateNotes and when I created a new branch there are no files.Can I delete this repository and recreate it again?Thank you.
I want to hide those rows in the incident table, which have the state as 'closed' or 'canceled. When i open the incident table, it should not display any tasks which are in 'closed' or 'canceled' state.i dont want to use filter. I want to use script ...
I want to validate the attachment name, format and the data in the file before submitting the catalog request.
I meet different performance between develop Org and production Org in UI builder. As the attachments i upload, in develop Org, it is 'Edit Form View' button and i can click it to go to form view, but in production Org, it is 'Manage Form Configurati...
