How the Unsubscribe will work in notification emails
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08-20-2020 02:44 AM
Hello,
I am getting SLA breached notifications so i want to unsubscribe for that notification, if i did that only that notification will not trigger all notifications will not trigger?
How i can can re-enable after some time in service now?
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Customer Service Management
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08-20-2020 02:58 AM
If you press unsubscribe in the email it will send an email to the instance triggering this inboundaction:
"Unsubscribe from Notification"
yourinstance.service-now.com/nav_to.do?uri=sysevent_in_email_action.do?sys_id=4659d1bf7fb312007f005212bdfa9140
It will only unsubscribe from that specific type of notification.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-20-2020 03:00 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-20-2020 07:55 AM
I am unable to click on the toggle button. Is there any restrictions for that in service now?
- Mark as New
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- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-20-2020 08:00 AM
If the notification is not Active for anyone, it will be greyed out: