How the Unsubscribe will work in notification emails

lucky6
Tera Contributor

Hello,

I am getting SLA breached notifications so i want to unsubscribe for that notification, if i did that only that notification will not trigger all notifications will not trigger? 

How i can can re-enable after some time in service now?

11 REPLIES 11

Willem
Giga Sage
Giga Sage

If you press unsubscribe in the email it will send an email to the instance triggering this inboundaction:

"Unsubscribe from Notification"

yourinstance.service-now.com/nav_to.do?uri=sysevent_in_email_action.do?sys_id=4659d1bf7fb312007f005212bdfa9140

 

It will only unsubscribe from that specific type of notification.

Willem
Giga Sage
Giga Sage

When you are logged in you can manage your notification preferences as follows:

find_real_file.png

Then:

find_real_file.png

 

find_real_file.png

 

Check or uncheck to receive or not receive these kind of notifications:

find_real_file.png

lucky6
Tera Contributor

I am unable to click on the toggle button. Is there any restrictions for that in service now?

If the notification is not Active for anyone, it will be greyed out:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/notification/concept/...