I wanted to try out the email to csm interaction and looks like it has a dependancy with customer central and can't be tested in PDI. Is there any way we can enable this in my personal instance to test the csm interaction feature. I couldn't even upg...
hi Team,When I do not get a response from the caller after recording 3 communication attempts, then the Incident ticket will be resolved and a resolution code updated. is there any OOB feature existing in PDI? if not how to achieve it. Regards,Abhila...
Hi,I have a CSM question.When trying to update a Case via inbound email our Flow does not get triggered if the email is NOT from User.In the email log there is a message:Trigger db40161f1b27e5504c98ec69b04bcb7e: Unable to access target record for tab...
Hello. I would like to set it that any time project_status.executive_summary (an HTML field) is updated then project_status.u_exec_summary (a text field) is updated to the value of project_status.executive_summary without the HTML tags. Any idea ho...
hi Team, scenario 1: Given I am an Incident ManagerWhen I see that an incident has completed where the survey recipient has received a survey within the last 7 calendar daysThen I see that an Incident Survey is not sent outScenario 2: Given that I a...
Hi All, I have observed when added "Tags" field in 1st column of the List view of HR Agent configurable workspace that time not link is showing for the HR case number, why is it happening ? Same behavior I have seen my PDI & customer instance. What i...
when the assigned to is admin , he can see the interactions of him in his workspace then when assigned to is virtual agent where he can see the interactions assigned to him in csm servicenow just in 2 line if possible one example
Dear All,Please help to share the Now Assist CSM Q&A dumps .
Hi, Can someone please help me on how to create a report to track the duration a change request is with approvers? Thanks for your help in advance!!
I'm working in the CSM workspace, I want to add a watchlist field, I would like this field to appear in the right column over the activity stream, there is any way of doing this?
Hello, I created an integration between Jira and CSM, such that a Case could create an Issue in Jira. I'm being asked to do an integration between Cases in CSM and Azure DevOps now. Has anyone done this? Thanks,Trish
Please help me for below quires or suggestions 1. I have configured AWA for incident table. 2. Issue - Capacity -in-use is re setting to zero after few min example. I have given default capacity 2. Agent is holding 5 cases with in- progress state...
How do consumers make payments after purchasing products in CSM?
Hello Everyone,Is there any possibility on csm workspace to set the field focus on mandatory fields.using g_setMandatory method it displays the message but not redirecting to the mandatory fields. See below screenshot I am looking links to be display...
In the CSM/FSM Configurable Workspace, along with the Service Operations Workspace, a user can create their own list and include a sort definition. Once the sort definition is set, there doesn't appear to be any way to edit it without creating a new...
