I'm currently facing some challenges in writing the ATF test script for Dispute Case creation. I would really appreciate it if you could share how you’re approaching this or provide a sample script or any key inputs. This would be very helpful for me...
Hi, I need assistance with auto populating these two fields "Account" and "Contact". Once the request is submitted to create a case the information loaded on the cases "account" changes, and the "contact" is cleared. The form doesn't take the correc...
Hello Everyone, We have CSM implemented, and currently, case visibility for agents is restricted based on the account — meaning, agents can only see cases related to their own account. This setup works well, and our Query Business Rules are enforcing...
Hi Team, Audit history List should be visible for only to the user has role admin and it_location_admin on location table. How to achieve this. Regards,Abhilasha G T
We have received the following requirements from a customer.We want to reduce the rate at which emails to external customers do not arrive.To achieve this...- Avoid domain and IP address rejection settings- Avoid emails being sorted into the spam fol...
I want to create multiple shadow profiles for a same person, likewise we do for Translated Versions of a Knowledge Article ( A separate object but linked with the same user).Different profiles can have different group membership and roles and a user ...
We have configured the AI search on the portal . While searching a case with number it provide the exact match however it open the result in the form view not in the portal.Could anyone help me to change the configuration so that navigation happens t...
Hello,i would like to capture all our services, applications and servers into ServiceNow. My Goal is to hold the servicenow thinking and do not any customized structure. At the bottom you find examples from my Miro Board. Can you please take a look a...
Hi everyone, I hope you are doing well!My task would be to make sure that the activities from the Work Order Task's side should be visible on the Work Order page as well and each of the fields (including the work notes and additional comments too) sh...
Hi All, We are calling a 3rd party API and getting choices data and creating new choices in question_choice table customer service application from the global script include and calling script include through the scope client script. We have already...
I have created two custom case types in a custom app. Now I have OSP agents and these cannot access the new case types . However the OSP agent can access the base cases and work on them. How can this be achievec?
We have users with multiple locations like China ,Hamburg, India etc., when user table is updated for the users with their respective time zone and my system default is US/Eastern.Issue is:The users preference setting is changing to system default as...
When Self Service Password Reset plugin is enabled, an email notification called 'Customer Reset Password' is added. Any one happens to know When this notification is sen out? Is it OK to disable it?
In OMT module, how can we map the product model to the cmdb table. Though there is already some OOTB configuration, anyone aware of how its been configured?
In the Workspace,I have a submit button, when clicked it is redirecting to a new form , but on the new form I want 3 fields to be pre populated based on the 3 dropdowns selected before clicking the submit button.
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