How to add help text to fields in records shown in agent workspace

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Vaishnavi38
Tera Contributor

‎05-09-2022 04:18 AM

Hi,

I have requirement to show help text on each field of a incident record in agent workspace.

I achieved this in native ui where I have added help text to each field. But same has to be done on Agent workspace.

Please help.

Thanks in advance

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Musab Rasheed
Tera Sage
Tera Sage
In response to Vaishnavi38

‎05-09-2022 11:13 PM

Hi Vaishnavi,

It's not supported in agent workspace, go through below thread. Mark my answer as correct so that it will help others.

https://community.servicenow.com/community?id=community_question&sys_id=b9f1f1d8db02a4503daa1ea66896193c

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

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Community Alums
Not applicable
In response to Community Alums

‎05-09-2022 11:22 PM

Hi Vaishnavi,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

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