Customize AI Search Result Pagination
Hi comunity,Is it feasible for me to customize this pagination into sequential numbers? If possible, please provide suggestions. I need related documents on this issue!Thanks
Forum Posts
Insert to work Notes as opposed to comments.
Use case:In case number CS0341414, I initially added a comment, but I need to move it to the work notes instead of the public comments. Specifically, I want to insert "A server is not working." into the Internal Notes(work notes) as opposed to Public...
Is there a field in Servicenow regarding the Buyer role?
I hope this is the correct forum for this question.Is there a default field in servicenow for the buyer role?My meaning of buyer role is what the customer representative's position is within the company they are working for. Typical examples of buyer...
how many ways to add related items in csm workspace
Hi Team, In CSM Workspace, when opening any record from the list, it displays the Details, Task, and X options. However, in the Form View, the Related List and Form Related Items do not have the X option. I want to know how to bring the X option into...
Unable to Edit or Delete my Post
Hello Community,Hope you are doing well!I have created a post which describes about Partner Accounts in CSM. Now I want to add some more info to it.But, I am unable to Edit or Delete the Post.Can I get any information on this.Many Thanks in Advance!R...
Use of " sysparm_query_category " in table API
What is the use of " sysparm_query_category" in table API.
Resolved! Automate quarterly surveys
ServiceNow is not new to my organization, but new to our L&D team. Our team processes requests but not incidents, so after the RITM is created by the requestor, a SCTask is submitted to our team mailbox for support. We were informed internally that o...
Resolved! How to enable custom Incident list view for ITIL role users
HiHow to enable custom Incident list view for ITIL role usersI created custom list view for incident in service operation workspace I am able to view in admin rolenot able to see in ITIL roleNot able to view Custom list Incident assigned to my groups...
Employee center footer for CSM
Hi,I have created an Employee center footer for CSM portal. I juste copied the ootb esc footer and change social icons or navigation links.I attached the footer to the theme of the csm portal.When i go on the portal using this url "instancename.servi...
In which table can we create a content publisher and publication request type reports?
Hi All,In which table can we create a content publisher and publication request type reports in ServiceNow?Thanks in advance for your reference
custom scoped application how to place a variable editor formatters custom task table .
custom scoped applications having a request table and task table . able to place the variables in the request table without issues . task is getting generated via the flow designer .. kindly let me know how can i display the varaibles in the child ta...
Resolved! Make Attachments available only for specific groups
Hy all, I am struggling in UI builder and in UX Screen Condition to make the attachment SNC Screen not to be visible for incidents where assignment group has the "external" type (created by me). I have tried in condition builder but here I did not fi...
Need to remove Playbook for Complaint Cases and bring the form as same as the case form
Hi all, The requirement is to deactivate the Playbook available OOTB for Complaints and need to show the Complaints form as same as the Case form which is shown in CSM/FSM Workspace. The agent should be able to fill the fields available for Complaint...
Step-by-Step Guide to Setting Up Partner Accounts and Assigning Customer Cases to Partner
A Partner Account in ServiceNow Customer Service Management (CSM) represents a business entity that collaborates with your organization to provide customer support, services, or sales. These partners can be resellers, distributors, service providers,...
how to configure the filters of Faceted Search widget on search page
Hello Everyone,can you please let me know from where i can configure the filters of Faceted Search which is in green box widget on search page.and also, i am noticing one strange behavior as you can see in below image i have lot of options in filters...
