Resolved! Green Symbol on CSM landing page
Hello, We updated to Xanadu and now we are seeing this new symbol next to the reports on the landing page, please see attachment. Can anyone explain what this means? Thanks
Forum Posts
How to add info message in native ui and workspace in servicenow
On Case record(CSM) there is a button 'Create Jira ticket' when you click that button, a dailog box comes up in native UI as well as workspace when you fill the information and click on submit. we have to show jira task created successfully in native...
Empty fields on case list view
Hello,I have a read-only group for cases, and this group has several roles, including sn_customerservice.sn_customer_menu_viewer and sn_customerservice.case_viewer (which is defined in an ACL: sn_customerservice.*).However, some fields appear empty i...
How can we send the post call once a user opens a submitted record on the portal?
Hi All, We have a requirement that we need to send one post call to a 3rd party once a user opens a submitted record on the portal, and then we will get the response from their side, and based on that we will enable some fields for the requested user...
How to Default the additonal Comment toggle option in the Now Agent mobile
I am trying to default the Toggle option to enable in the ServiceNow mobile application, which result in default the Additional Comment (Customer Visible). And later the user can switch the toggle off if they required
Need to populate the service offering field value on the incident form, based on the caller location
Hi Team, Need to populate the service offering field value on the incident form, based on the caller location. I want filter the Service Offering choices based on the location on the incident form and for the look up to contain not only the name of t...
Inbound Action case to be created when customer send email to Alias
HelloThe "Desk" team will be using email alias ww.disdesk@gmail.com in ServiceNow. Which means anyone (not only customers) when sends an email to alias, will open a case in "Desk Queue" and when agent responds back to sender, they should be seeing sa...
knowledge
In the knowledge record the all the Recoed number is starting from "KB00" but some of the record starting from "KBB00" these all are opening in the global search But the knowledge record starting from "KB11" its not opening in the global search and s...
In SOW view of Incident , i need to disable the New button in the related list of change request
Hi Team, In SOW view , when i open the Incident form , there is a related list Change Request , i need to disable the New button for ITIL user in the related list of change request.I found out that button, in table > sys_declarative_action_assig...
New Custom Case type is not showing details after case submission on Service Portal
Hi all,I am facing an issue when submitting a case there is no issue on seeing the info on Service portal(even without case_viewer role) but when submitting a case(custom case type) there is nothing visible on SP standard ticket header(until case_vie...
Group approval activity in workflow editor
Hello, I have a group approval that requires me to add more than 12 conditions, it was suggested that script the conditions due to limitations on the number of conditions we can add. My conditions are based on a list of projects and groups. I have ...
Resolved! HR Skills Auto-Assignment
Hello,I would like to learn more about how HR Skills work for auto-assignment cases. I understand that it operates with matching rules and that these rules are linked to a Script Include. Could anyone provide more details on how I can assign an HR ca...
Single Sign On external user to CSM portal
Hi,We have the following use case: We are a service provider with customers using TOPdesk as a service management tool. They use the service portal provided by TOPdesk and log into TOPdesk. We want to establish a connection from the TOPdesk portal to...
learner
Hello everyone, I dont know which group to join, but Im new to servicenow and Im learning . Thank youJunore
Please tell me why the widget preview is not available in the portal
Why is the widget preview not available in the Service Portal Designer in the Service Portal Configuration? I have the widget Has Preview set to True but it is not showing up.
