Forum Posts
Export button on Case
Hi,I have a customized button to export pdf of case. The Submitted value part is coming blank and all the activity section like field changed are not coming.
Need to create a line type report with average line
I want to create the report like below on Request table Report should show the average days line (Target SLA) And on Y-axis days count should come instead of count Is it posssible?
Need a Tab on Standard Ticket Page to show resolution information
Hi All, I have a requirement to create tab on standard ticket page and that should show resolution code and resolution notes. I tried to create custom tab by using form widget but it was showing record number and related links. I just need a tab with...
Default contract in case form
Greetings All,I have requirement to set one of active contract as default at the time of case creation.In my case form I have field called contract, which is getting automatically filled by system with one of active contract.I just wanted to know how...
Compose Email & Email Templates missing from CSM Configurable Workspace
Hi all, within CSM Configurable Workspace we are missing the Email option under the 'Compose' section, and also missing 'Email Templates' from the contextual sidebar to the right (envelope icon). Having looked on a PDI this should be OOB but missing ...
Resolved! SN Learning Welcome to ServiceNow Micro-Certification Assessment Simulator Task 5 Issue
Hi all,I'm currently going through one of the ServiceNow Micro-Certifications called "Welcome to ServiceNow". I'm pretty familiar with ServiceNow and have been buzzing right through the tasks. However, I am stuck on Assessment Simulator Task 5: Ord...
Resolved! Need link for the Base User Stories (CSM and FSM)
Hello All, I am looking to download the base user stories for CSM and FSM Module and dont have the link to do it. Could some one please share me the details so that I can download it. Thanks.
CSV export Arabic language
We have installed Arabic OOTB plugin for translation. The Excel export is working as expected. But the CSV export is not getting translated and the Arabic words are morphed into '?????'.
How do we tag Resolution SLA from the time the ticket got responded
Hi Folks, I have query on SLA definitions. I have to create Both Response and Resolution SLA for the same case record. Response SLA start condition would be State == new and Stop condition would be State != New. Now for Resolution SLA the start condi...
Checking the role of opened_by in Problem table
Hi,I want to check the role of the opened_by user in problem table of customer service management. I am stuck in the middle of writing if condition. Can someone help in phrasing the right condition. Please see the below attached image for reference. ...
Resolved! How to write transform map script to check the contact's email is duplicate or not.
Hi Guys, Need small help ....How to write transform map script to check the contact's email is duplicate or not.If duplicate email is found then ignore that record and populate a message that 'Duplicate email'. Thanks!Chhavi Agnihotri
Once a Case is closed in the CSM Config Workspace I need the New UI action for Case Task hidden
We have found that users can still create new tasks on a closed Case in CSM Confg. Workspace. We see that the New UI action is global and I am looking for best practice recommendations for how to hide the UI Action. Requirement:Case is Closed, the Ne...
Notification is sending only first 5 member of assignment group
Hi All,When incident or case was created, Notification should sent to all members of assignment group. But here Notification is sending to only first 5 member of assignment group , remaining member not receiving notification. Anybody help on this? In...
