How to add roles sn_incident_read and sn_incident_write to user?

[Miikka_M]

Hi, 

I'm trying to add roles sn_incident_read and sn_incident_write to CSM user, so user could raise incident from case as this documentation says. According to this documentation, I should install ITSM roles -plugin to instance, so I could add these roles to users. 

There is no such plugin available and therefore there are no such roles available in roles-slushbucket. What to do? How can I add those roles to user?

Best,
Miikka Martikainen

[Wojtek Winnicki · Accepted solution]

Hello Miikka

you must contact ServiceNow account manager to have the ITSM roles plugin added on the instance.

[Musab Rasheed]

Hello,

Looks like a paid plugin , if you have paid account you can request HI team to activate this on your behalf, if you have HI account you can directly activate and see if you can find plugin in HI account.

Regards

[Appli]

Hi, do you want to install this plugin to your PDI? If so, please go to developer portal and activate plugin from there (click on Profile icon, Instance Action).

Hope it helps