Need KM Subscription: Article Commented notification send to the KB owner instead of the author/revisor

[BehelC]

So I know this notification is triggered by the event sn_actsub.notify_about_article_commented which seems to be triggered by the script "Activity Fanout Manager for KM" but thats where I get a little lost. Theres another event in that script, sn_actsub.activity_fanout_for_km, but if you go to that even it looks like its triggered by a business rule maybe. Its very hard to find the flow of information. I know its using the parm1 of that first event but cant place where its getting any of that information

We have multiple authors but only want the knowledge owner to handle user feedback. Also some of our authors have moved on so them getting notifications for stuff is useless. 

[Jason Sturgeon]

Is enabling the Knowledge Ownership property an option for you? In my instance that assigns the user feedback task to the manager of the ownership group.

[BehelC]

Currently it’s not an option. But hopefully it will be soon. It’s definitely a more elegant solution to managing knowledge articles long term in my opinion.

[Michael Wolbrin]

In case you or others need, what you are looking for is triggered by the "Fanout Tasks" Business Rule using information from the sn_actsub_activity and sn_actsub_activity_fanout tables.  The event itself is handled by the initiateFanout() method in the ActivityDAO Script Include.

The sn_actsub_activity is populated by the createActivity() method in the ActivityDAO Script Include which is called by the "Create Activity" Business Rule on the kb_knowledge table.