How to add url of kb article in approval form in service portal?
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07-07-2022 12:38 AM
Existing approval form consist of KB ID and Short Description only, which does support KB owner to make decision to approve or reject.
to Improve efficiency, the link(URL) of KB article request for approval should be include in approval form so that Approver can review the content easily and do approval/reject,
How to Add the URL of the Article do approval/reject.
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01-08-2024 03:50 AM
Could you please share the resolution? Because this article has been archived.