Hi all, The requirement is to check if the incident is created 4 hours, then update the incident's additional comment.I've tried the following approach. var dR = new GlideRecord('incident'); dR.addQuery('sys_id','57af7aec73d423002728660c4cf6a71c')...
So I have a user whom gets this error I also tried to impersonate and sure enough the same error occurs when I try to favorite something as well. Any help would be appreciated.
Hi! While trying to import contacts and accounts from third party tool to Servicenow, the rest api oauth connection authenticates the token successfully and the test connection fetches the data. However, trying to test it through integration hub Rest...
How to make response templates in the contextual side bar to be made available to the Custom case?
Hi, everyone! I am considering taking on a project for implementing ITSM and CSM for a small company delivering a broad range of services (from IT outsourcing to hardware and software sales and implementation).Which one should I tackle first? ITSM or...
Can anyone tell me if there is a standard field on a change request to put your estimated effort? This would be a change request from a case. I need to create quotes based on effort during the assess stage before we approve a change. Then the actual ...
I Want to send an email which I have defined in sysevent_email_action table whenever I click a Button component in Workspace.
I have configured a field on the sn customerservice task form where the reference is to the cmdb ci site table, and you want to automatically populate the Assignment Group field based on the selected site, In site has one attribute support group ,I h...
I am able to select the relevant internal engineers name mapped to that pop location .mapping is to be taken from user table.
I have to capture support group value into Assignment group field from cmdb ci site table on task table using
I configured a custom attribute called "Pop location" on the sn customerservice task table, with the reference field set to "site." When an engineer selects a location, you want to populate the assignment field with all the individuals associated wit...
Whenever you click the incident link then it will redirect to the incident table. How to achieve it by using email scriptServiceNow Task Link should be sent in the email, which redirects the internal engineers to SNOW and has all the task related inf...
Hi Team, How to rename of the Blackout Calendar to Blackout & Patch Calendar in Dashboard I have changed it by clicking Edit Content, however, still it is not reflecting
Please give me some inputs standard OOB Functionality is when case is resolved when standard csm case is resolved it's waiting for an acceptance rejection if that resolution is rejected what is the standard OOB FUNCTIONALITY does trigger a new SLA, o...
