I would like to make this Short Description column also a hyperlink like the number column! Is there any solution? If so, please guide me on how to do it. You can provide links to relevant documentation if it cannot be accomplished directly.Thank you...
In csm/fsm workspace, an email is received in ServiceNow instance and it create a case, so this email does not have subject line and when i open this email in workspace their is no reply, reply all and forward buttons visible to me. How can i fix thi...
Hi Team,I am working on specific defect from workspace module where if the no.of rows per page is changed from 20 to 50 or anything, "Assignment group" selected from list action goes off.Can you help on this Please.
Hello everyone, I am having issues with the Question to Case feature in ServiceNow Communities Application.According to our official documentation, we need to activate the Customer Service application and use the proxy_case_creator role to create a c...
Hi,We have recently configured Sentiment Analysis for one of our customers and it is working when a new Case is created, but the Sentiments does not gets updated when Comments are added on Cases.Do you have any tips what could be missing?RegardsRicha
Hello,Scripted rest api returns null value with 200k status.I have a data within the interval but still I am getting null value in response. Response time is below 5sec.Can anyone help me with the possible reasons for this issue.Thanks in advance..
I'm facing an issue with Customer Information tab on the CSM/FSM Configurable Workspace, I'm able to see the tab only if Contact or Consumer or Account is filled. I want the Customer Information tab to be visible all the time and I don't see any scre...
Hello, I am facing a strange behaviour ! I have created a extended table from Case and have a workspace view configured so that agents can access oit through configurable workspace. However, I can see that the reference field search icons are not wor...
Hi, Is there a way we can add knowledge number to the knowledge article URL instead of sys_id without cloning the widget and creating a customized one? in our instance it shows like below: https://instance.service-now.com/csm?id=kb_article_view&sys_k...
I have been trying to find a way to create a case by using the '+' instead of interactions. I couldn't find anything to make changes to the properties such that I can have an additional option to create a case along with the interaction. I'm referrin...
I would like to check if WeChat and ServiceNow can be integrated so that customers can use WeChat to raise CSM Cases? Also, is it possible to have a group chat in WeChat later converted to a Case in CSM. Any reference materials or findings can help u...
ビジネスルールを使用してMRVSの件数（０件かどうか）の取得を行おうとしているのですが、失敗しております。方法がわかる方がいらっしゃいましたらご教示の程お願いいたします。 試したパターン（すべて失敗しております）・Object.keys(リクエストアイテムレコード.variables[MRVS名]).length == 0・リクエストアイテムレコード.variables[MRVS名].length == 0・リクエストアイテムレコード.variables[MRVS名].toString() ==...
Hello,whan I'm trying to create and execute the Scheduled Email Summary (sysauto_indicator_notification) it does not send anything. In the syslog table I can see the following:Invalid query detected, please check logs for details [Unknown field role_...
I have a request that, through an email, clicking a link modifies a record in servicenow, this is possible, for example:I send an email requesting approval,If they answer yes, I can close the story, otherwise no.
Hi all, The requirement is to add the "Download the results as pdf" in the portal here. Once we click on the button, it should download the contents in pdf format. Any leads would be appreciated. Thanks & Regards,Sreesh SurendranIntegrations & CSM.
