I have a requirement to restrict visibility to customers depending on there location ie. Global can view all open casesAPAC can only see cases raised in location APACEMEA can only see EMEA cases additionally it originally was set up Global as a paren...
Hello ServiceNow Community,I am working on setting up our ServiceNow instance to handle specific email requirements and need your guidance to ensure proper configuration. Here are the scenarios I need to address:Scenario 1: Creating Incidents from S...
Hi All. I want to know how to decrypt an encrypted field.I made encrypted field on variable set.But I can't decrypt the field at script. getDecryptedValue() doesn't work.I want to know that if you know something.-------------------------------------...
Hi, Is it possible to change the background colors of active (White) & inactive (Grey) tabs in CSM/FSM Configurable Workspace without creating a new theme? We are using Polaris theme currently and don't want to create a new theme.
When impersonated from a Customer Contact, i see below error when i try to access Case records. Error : Part of the query on sn_customerservice_case has been ignored because of read security rules on sn_customerservice_case.active Also i am not able ...
HI Team,I have written Before insert/update BR.Below are the details: u_authority_role --> Its a list collector My requirement is if current value in list collector is not PA even though existing/previous value can be PA, it should not push the value...
We are attempting to change the field dictionary for Phone on our Account Table from Standard to E164 for International support. When attempt to make this change it appears to work in Native UI view of the account table. (See Below) However, when we...
Hi Team,We have created a custom field (u_watch_list) which refer to the User table on sys_user table.Configured form layout and add this field in Self Service and Customer Self Service and Service Portal views of the form.added this fied on Contact ...
Our Azure integration is pulling in a range of accounts that we don't want to show in drop down lists for Assignment of activities etc. Whilst my tech team work on the root cause of that, I have marked all of the accounts as Active - False, thinking ...
I am trying to work through a partner to partner relationship type that isn't working as I expected it to work. The requirement is for two companies should be able to see each others install base items as well as create cases/requests for them. The o...
Hi Team,how can I add something in the customer activity? I have added a field in the contract table and would like to display the list here. BR
So still getting use to the CSM area. I have a use case where "Acme" is an IT company and they want to be able to enter a case for a few of our other customers, "Birds", "Cats", and "Dogs". We understand we could use the relationship option and setup...
Hi All,I have added custom tables in the CSM workspace but when I open the record, I'm unable to see contact, timeline and active SLA.
I am trying to create a recommendation but I cannot save. The error message I get is "The following mandatory fields are not filled in: Table Name", but there is no Table Name in the form. Does anybody know how to solve this problem?
As the per the requirement if the due date field passed the current date it must update the worknotes and in the activity the sytem must show the system administrator.In order to show the changes for the old records where due date crossed the current...
