How to change the login method from user name to e-mail address in the Business Portal

[Satoshi Abe]

How can I change the login method in the Business Portal so that customers log in with their User Name (e.g. fist_name.last_name) in the Portal, but key in their email address?

[Ankur Bawiskar]

@Satoshi Abe 

which portal is this?

Is that an OOTB one or custom one?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Satoshi Abe]

Hi @Ankur Bawiskar 

The portal I mentioned is OOTB one named as "Business Portal". This is provided from Yokohama release.

https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...

[Ankur Bawiskar]

@Satoshi Abe 

I don't think it's allowed in any portal or so.

ServiceNow uses User name as unique field to determine sys_user so it will ask to enter user name and not name/first name etc

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Satoshi Abe 

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.