Resolved! snc_external licence cost? Is it free?
The place where I'm implementing CSM all users created from CSM portal have snc_external role. Is this going to cost additional to the customer? Thank you,
Forum Posts
Resolved! how to set default group
i have created a default group fields in the user app. if user have multiple group. i want to select one group as a default group. so how to get all the group details for that default group.
Resolved! Records are opening in NULL VIEW and not able to create or update any records
Hi All, Records are opening in NULL VIEW instead of "cde_request" view(it's a custom view). And, "new" and "update" buttons are not appearing in the form. I've already checked the module and added the below lines. Please help with it. Regards, Sn...
Resolution shaper data source
Does anyone know where the data is stored that the timeline resolution shaper users on the case form in Customer Service? I was thinking it was using metrics, but there do not appear to be any metrics defined for Customer Service by default. Mainly a...
Resolved! ATF - Inbound Action
Hi, I have an existing inbound action. It will create an Request --> Request Item whenever instance will receive an email (Subject contains: Automated Test Framework test). I wan to validate above mentioned scenario from ATF!!! Any suggestions to ach...
ServiceNow in turkey
Hi All, Firstly have a great day. Is there a company that will tell, install these products in Turkey/Istanbul? If there is information I would like to share. I didn't have a contact number Thanks Advance Idil
What is Entitlement in Customer Service ?
Hi Can anyone explain me what is Entitlement with simple words. I have read the definition on servicenow docs but i still no understand Thank you in advance
Resolved! How create a support case on behalf of a contact of another account
How do I configure accounts and contacts, so a customer can create a support case on the Support Portal on behalf of a contact on another account? I assume I need to setup a parent/child account relationship? Or Partner account relationship? In addit...
Resolved! Adding the tree_picker attribute to a "reference" catalog variable
Hi, I'm trying to add the tree picker to an "Assignment Group" catalog variable.I'm finding when I add the attribute the reference qualifier is ignored, returning all groupsI wanted to use the tree alongside a simple reference qualifier (type contain...
How to add separator and sub menus in context menu
How to add separator and sub menus in context menu
Moving instance from one datacenter to another
Has anyone moved their instance from one region to another? This is in the works for our organization and we are getting very little information from ServiceNow. We also have not been able to find much written about this kind of move. We are looking ...
Implementing a case to incident relationhip
Has anyone implemented a 'case to incident ' or 'case to request' relationship within CSM. Just interested in feedback and pros and cons. We're planning to add a help desk group in CSM then link to existing L2 support in incident/request for cases...
Resolved! Need Help on how to use IndexOf in below query.
Hi Team, Need your assistance on below query. I am trying to set a condition for notification to get triggered. I am now got stuck on how to use indexOf in below gliderecord query. So what i am trying to compare is, When the catalog is "Technical Cat...
ServiceNow license cost for not for profit (.org) organizations
Hi all, does ServiceNow offer reduced license costs for not for profit (.org) organizations? Thanks, Jeff Cunningham
Resolved! How to enable contextual search in the Service Portal?
I wanted to know how we can enable contextual search in our service portal. When a user wants to know how to reset the password for a certain program a knowledge base article will show up.
