CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Change VIP icon

Hi , Please advise if anyone has ever change the VIP icon that comes up when highlighting a VIP user? I need to change this and I'm not sure if there are any other icon styles for VIP? Can you please send me some examples if you have done this before...

find_real_file.png

Resolved! Field truncated to 40 Charaters

I imported data to a table using a transform map. The weird thing is that the data in 1 field is truncated to 40 characters. I checked the transform table, and the field is set to a max of 4000 characters. The target table is also set to 4000 charact...

Christophe by Tera Contributor
  • 4738 Views
  • 6 replies
  • 4 helpfuls

Resolved! start workflow from Business rule and pass values to workflow

Hi Team, I am trying to trigger workflow from Business rule and pass values to workflow variable from Business rule. I used the syntax from below link . Workflow got triggered successfully but values are not getting assigned to workflow variables. Re...

manojn_cse by Tera Contributor
  • 5508 Views
  • 5 replies
  • 4 helpfuls

Resolved! In Customer service portal , my menu item is HREF/URL type. I want to know HREF/URL , so that a form should be displayed for the user to enter a case.

In Customer service portal , my menu item is HREF/URL type. I want to know HREF/URL , so that a form should be displayed for the user to enter a case. I tried this  HREF/URL-     id=csm_cases&table=sn_customerservice_case&create=csp. Please advise me...

Paras6 by Kilo Contributor
  • 1905 Views
  • 4 replies
  • 0 helpfuls

Reject Solution case

Hello, i want to know if there is a way to make mandatory a comment when a customer click on reject solution button. I need because OOTB a customer can reject a CASE resolution without explaining why he is rejetcing the case resolution.I asked some d...

find_real_file.png
Lorex by Kilo Contributor
  • 2104 Views
  • 7 replies
  • 1 helpfuls

Resolved! Inherited Checkbox

Can anyone explain the use of Inherited checkbox in Client Script>

Ajinkya2 by Kilo Contributor
  • 3327 Views
  • 1 replies
  • 15 helpfuls

Resolved! Convert Companies to Accounts

Hi We already have companies set up in SN but we are starting to look at Customer Service Management and I am looking for a way to convert companies to accounts?   Most of the information appears to be shared but for companies that already exist ther...

Richard T by Kilo Guru
  • 4247 Views
  • 6 replies
  • 3 helpfuls

Onload client script to make filed readonly

I wrote client script to make some fields readonly if it is mobile view. When i tested it on desktop by setting the mobile view it is working fine but when i tested it after connecting to the instance on mobile(handset). it is still showing as editab...

find_real_file.png

Confirm Data Loss Warning?????

Hello, I have created a catalog item in our Dev instance that references a table that I created using an import set. The catalog item works well in the Dev instance so I am attempting to move it to our Test instance. When I preview the update set in ...

find_real_file.png
riskay123 by Mega Guru
  • 1641 Views
  • 2 replies
  • 1 helpfuls

Resolved! Best practice to have location information in ServiceNow

I'm new to the system and we have Enterprise subscription to ServiceNow. What is the best practice for asset location fields? The default instance only has Location and Address fields but we would like to have Campus, Building and Room fields and the...

Resolved! Not Authorized Error

Hi All,   when i try to create a "Contact" using Case User by clicking on the NEW uiaction I get "Not Authorized" error.   I have checked the ACLs with respect to the contact table and  case user has all the required roles.   What should be the next ...

find_real_file.png
SS6 by Tera Expert
  • 1665 Views
  • 2 replies
  • 1 helpfuls