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How to change the login method from user name to e-mail address in the Business Portal

Satoshi Abe
Mega Sage

How can I change the login method in the Business Portal so that customers log in with their User Name (e.g. fist_name.last_name) in the Portal, but key in their email address?

6 REPLIES 6

@Ankur Bawiskar 

I'll check whether I can change the value of ID field to an email because I don't want the customer to use the name(first/last name) when the customer login.

@Satoshi Abe 

Sure please check

 

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader