How to Clear Assigned to if that user's shift has come to an end

[sreeshsurendran]

So, the requirement is to clear the Assigned to field from an incident form, if that user's shift has come to an end.

[Ankur Bawiskar]

@sreeshsurendran 

Ideally you should not clear it.

Let the person from other shift change the assigned to

[sreeshsurendran]

But what if the next person in-shift doesn't change the "assigned to" to himself and remains with the user in the before shift.

[Harsh_Deep]

Hello @sreeshsurendran ,

If you want to use this then you can achieve it using scheduled job which will run in every 8 hours.

Then glide into Incident records and use your logic, then remove assigned to and save it.

If my info helped you in any way, please mark this as BOOKMARK, HELPFUL & Accept Solution.

Best Regards,

Harsh

[Amarjeet Pal]

Hello @sreeshsurendran ,

Ideally you should simply give an info message to the other shift person please change the assigned to but if you want to implement this functionality , please find below solution:
You can create a business rule or scheduled jobs and check will be as below :

Add a script that checks if the current time is after the end of the user's shift. If it is, then set `current.assigned_to` to null or an empty string value.

Thanks,

Amarjeet Pal