CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

UI ActionをトリガーにBusiness Rule、Flow Designerで同時更新を行うと、値更新がリセットされることがある

コミュニティの皆様 [UI Action]押下後、[Business Rule]や[UI Action]内で更新した値が、更新前の状態にリセットされることがある問題が起きています。この問題の原因について、教えてください。 通常は添付画像の「期待する動き」の通りに動きます。しかし、何回かに1回、「予想外の動き」をします。 ◆カスタム作成した仕組みService Catalogから「送信」されると、Flow Designer上で、「TABLE_A」(※)にレコードを新規作成。上記と同じFlow De...

ServiceNow_分割ボタン押下時の問題.png

Resolved! The case types in CSM

Hi Community members, I am working on a CSM implementation and was exploring the Case types plugin. For now, I have followed the guided setup and enabled the case types in my PDI. I can also use these from workspace and case type cases are being crea...

Transform Script

I need to create cases via import thro Excel(transform ) REquirement: Need to have 3 coalesce fields..1) Inserts as usual2) if there is no Change to the File (basically ignored records) I need to update a field. -- any leads ??3) And If that record i...

Priya123 by Tera Contributor
  • 282 Views
  • 1 replies
  • 0 helpfuls

AWA For CSM in servicenow

Hi, I have below two questions around AWA for CSM 1. As we know in AWA we have queues, so my query is - can we prioritize the queue itself? like if we have a queue for VIP users and another queue for priority cases then based on what the work item wi...

AWA (CSM configurable workspace)

I created 'CSM service desk' workspace application through App engineCreated pages as inbox and inbox empty but when i check in the UX macroponent definitions, I cannot see the inbox and inbox empty create under CSM service desk application I guess i...

Snehal10_0-1705470099775.png Snehal10_1-1705470285100.png Snehal10_2-1705470343964.png

Operator as caller

We are using CSM and we have employees that do support but they can also be callers so they already have an operator account. Is there a way to make them visible in the caller field as well?

John Latour by Tera Contributor
  • 277 Views
  • 2 replies
  • 0 helpfuls

Resolved! Field styles are not working on form but its working on list view

Hello, I have one field on form and I want to show it in red colour when the record is in-active.I have added styles in configure styles but its working only in list view not on form..can anyone suggest whats wrong here.. Table :xyz Field name : Name...

lucky6 by Tera Contributor
  • 2627 Views
  • 5 replies
  • 3 helpfuls

How do I update the Work notes field label in CSM workspace?

I'm interested in updating the label of the "Work notes (Private)" box in the Compose panel of the configurable workspace activity stream to "Work notes (Internal Listeners)", because some users are confused about who the audience is. I tried followi...

emcmanis_0-1702585598720.png emcmanis_1-1702585994704.png
emcmanis by Tera Contributor
  • 721 Views
  • 1 replies
  • 0 helpfuls