I am setting up a new case type. The case will be created from a Record producer. After the case is created, when we try to make any changes to the case record we are getting an error message as below.I have cross checked and all the mandatory fields...
Hi Can any one guide me how we caonfigure the Task as Requestwe have OOB task which available in Requet Related listThere is a option to click NEW buttonits routing to new Case task once we click on it.(Instead of casetask it should create Request) ...
I want to create Export to PDF option in CSM Agent Workspace same as outlook save mail option.I have created UI action with following workspace client script, but it didn't work:function onClick(g_form) { var sysparm_table = g_form.getTableName(); ...
Hi guys. 1.What can you do with now mobile and CSM? 2.Also, How customizable is Now Mobile? Thank you.
Hi Everyone, I have the requirement to create a search bar in the workspace which is similar to the intelligent search in the cmdb workspace. I am unable to find the type of component in the ui builder. Can anyone share their views to build the same ...
Hi All, Within accounts there is a related list for 'Contact Relationships'. This allows access for contacts to view the defined account(s). However, if for example a contact will no longer work with the account defined within a contact relationship,...
When you extend a table (Table B extending Table A), the business rules from the parent table (Table A) are inherited by the child table (Table B) by default. How to exclude a specific business rule from running on Table B.
Hi Can any one guide me how we caonfigure the Task as incident we have OOB task which available in Inicident Related listThere is a option to click NEW buttonits routing to new Case task once we click on it.(Instead of casetask it should create incid...
Hi Team, I am drafting the below script to extract the HH:MM:SS from a date/time field for mapping to other fields ---However, I'm seeing a 12-hour discrepancy. Please observe the attached snip [PFA-1].Can anyone help me understand why there are two ...
HiI need a script to implement the below use case:When Incident is attached to the caseThen the respective related Case is shown on the Incident form via the case field.Any suggestions?
Hello,We have a requirement that certain requests should open regularly at predefined intervals. What would be the best way to implement this? I noticed that Scheduled Jobs directly provide the ability to generate a request via a template, but the sc...
I'm trying to create a folder for a SharePoint site but I can't create a folder with the flow action in Flow Designer. Tried testing the 'list items in a folder' action and it works but the fields for creating a folder show access is denied, folder n...
Hello everyone!I have an exciting update to share. A customer of ours is keen on establishing a knowledge portal for their product documentation and release notes. They're envisioning a portal akin to the layout and design of ServiceNow docs. The que...
Hello esteemed community members! We have a checklist component in our CSM workspace and we would like to add the options of : 1) Editing an existing checklist (adding new checklist items) or creating a new checklist within the record in workspace. T...
