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How to add attachments to respective cases in csm

hello,I have to move cases and attachments to Servicenow from other ticketing tool.Here how to add attachments to respective cases through import set or API? Can anyone help me with the steps.Thanks in advance..

lucky6 by Tera Contributor
  • 385 Views
  • 10 replies
  • 0 helpfuls

Best practices for importing quality data

Best practices for importing quality data are: Choose 3 options:Import data on each instance separately Commit resources to ensure clean data Do not consider cleaning data after migration Plan custom solution building for risky dataTest quality of pr...

Catalog Item with date based on Business Days

Hello! Currently we have a catalog item that has a field "decommission date" that needs to be auto-populated based on 5 business days from the day of submission. What would be the best way of accomplishing this?Thank you!

Service Operations Workspace - Customize Record View

Hello, we are working on setting up the Service Operations Workspace. In our organization, we primarily use the SCTASK as the ticket with all the details, including additional comments to the user by adding the requested_item.additional_comments fiel...

2023-12-28 08_09_10-SCTASK0098497 _ ServiceNow and 2 more pages - Work 2 - Microsoft​ Edge.png
DylanB by Tera Guru
  • 548 Views
  • 1 replies
  • 0 helpfuls

Resolved! Plugins

Hi,Can someone help me with steps to install CSM application in PDI?  

Nandhinisri by Tera Contributor
  • 927 Views
  • 10 replies
  • 3 helpfuls

Resolved! Logic to force purge all field values OnCreate

Hi Team, A recurring issue in our environment is something will have the Case [sn_customerservice_case] table filtered to 'assigned_to' IS "[X]" or 'Account'//'Company' IS "[Y]" , and then they will click the [NEW] UI action button on the Case table ...

PB7 by Mega Guru
  • 593 Views
  • 1 replies
  • 1 helpfuls

Why the link was not redirect to correct portal url ?

Hi All,Actually we have ootb case notification ,in the notification in body we have one link that redirects to that particular case in the CSM portal , but when i click that link it redirects to me different URL page like below Notification body like...

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Deepika61 by Tera Contributor
  • 960 Views
  • 13 replies
  • 0 helpfuls

HOW TO COMPLETE DELEGATION OF APPROVALS THROUGH FLOW DESIGNER

HI ALL We get log of RITMs every week for delegation of approvals to be added for employees who are going on vacations / holidays etc and we have to manually go in into user profile and add delegates for mentioned dates  I am looking to find a way us...

karan15 by Tera Contributor
  • 668 Views
  • 7 replies
  • 0 helpfuls