Hi Can any one guide me how we caonfigure the Task as incident we have OOB task which available in Inicident Related listThere is a option to click NEW buttonits routing to new Case task once we click on it.(Instead of casetask it should create incid...
Hi Team, I am drafting the below script to extract the HH:MM:SS from a date/time field for mapping to other fields ---However, I'm seeing a 12-hour discrepancy. Please observe the attached snip [PFA-1].Can anyone help me understand why there are two ...
HiI need a script to implement the below use case:When Incident is attached to the caseThen the respective related Case is shown on the Incident form via the case field.Any suggestions?
Hello,We have a requirement that certain requests should open regularly at predefined intervals. What would be the best way to implement this? I noticed that Scheduled Jobs directly provide the ability to generate a request via a template, but the sc...
I'm trying to create a folder for a SharePoint site but I can't create a folder with the flow action in Flow Designer. Tried testing the 'list items in a folder' action and it works but the fields for creating a folder show access is denied, folder n...
Hello everyone!I have an exciting update to share. A customer of ours is keen on establishing a knowledge portal for their product documentation and release notes. They're envisioning a portal akin to the layout and design of ServiceNow docs. The que...
Hello esteemed community members! We have a checklist component in our CSM workspace and we would like to add the options of : 1) Editing an existing checklist (adding new checklist items) or creating a new checklist within the record in workspace. T...
My company only has one instance but there are two departments that would like to use Incident and Change Management.Could someone please tell me the best way to separate the Incident and change management on the instance so that the configurations m...
I have configured on change client script to clear the dob value and to show alert or error message if the selecting date is in future. I tried with alert and error message both are reflecting twice. when i tried with field error box its clearing the...
In your PDI, navigate to System Applications > All Available Applications > All. Find the plugin and then activate it.For more information on using the All Applications page, see Activate a plugin. Want to know if service portal and customer portal a...
Hello,For external users csm portal header and menu's are not visible in portal page with snc_external role.Any additional roles required to display menus on csm portal page?Thanks in advance..
Hello all, Some of our users want to be able to add other users to the watch list of their Cases. Currently the Service Desk has to do it for them and I'd like them to self serve. I've built a trial Widget which allows the addition and removal of us...
Good morning community service now.I would like to ask a question.Could you tell me if there is currently a servicenowon module or plugin where I can use gantt charts in servicenow reports.I have a request that asks for the use of Gantt charts in Rep...
Hi, By default cases are auto closing after 12 hours once the state change to Resolved. I want to change it to 30 days.I tried to update the wait for condition in Auto Close Resolved Cases Flow designer but still not get the solution. For incident, w...
Good afternoon servicenow community.I need support.I have a UI page table where it has several project profiles and within them I have a Gantt Chart that is displayed according to the chosen project.All of this is in Project Workbemech.I would like t...