Hello, I am looking to get a list collector field added to the published knowledge article view and am unsure how to add it. It shows in the view when editing an article but not when view it after its been published. Any help would be appreciated. Th...
HI everyboy, We are currently on Utah but will be upgrading to Washington soon. We are using CSM and ITSM integration and give our customers in the CSM Portal the option to view a few articles in a knowledge base. One type of articles are Tool Descri...
How can I find a place to config this page? I want to configure when this knowledge ends with an article! Many thanks, everyone!!!
When a case is auto created through email and is assigned to a particular group then that all the logged in engineers of the entire group should receive a browser notification on newly created case
Hello, On UI Builder I want to see all label directly on the donut.In the example below, I would like to visualize the number and type of data on the blue area in the same way as the 'Incident' on the yellow area :I couldn't find a setting to force t...
If the customer searches for the case number in the top-head (Global) search bar, it should display as "List View," like below. Currently, the search (OOTB) is working as shown below.
Hi,Employees log-in to Employee Center and create an incident from our service catalog.Right after having created the incident record, the widget shows the Actions drop-down menu with the option "Resolve". The logged-on user is an end-user employee w...
Hello, everyone.I am having trouble logging in an external user.I want external users to access specific pages only when they log in for the first time, and to access the normal Homepage after the second time. The external user registration plug-in i...
Hello Community, Can Agents and CSM Managers create knowledge articles from Community questions? I've done quite a bit of research on this, but I'm finding conflicting answers. It appears that creating knowledge articles from Community Questions typi...
Hello, I see that there is the ITSM Success Dashboard. Is there something similar for CSM? I can not find. Best regards
I have the basic Process Flow formatter in my form. I want to customize it to something as in the attached. is it possible?
how to fetch sysid of current record?
Hi All,I am trying to build a solution for posting the data to other ServiceNow Instance using POST method. When I push the data, I want to store the response so that I can validate in future if any error occurs. I thought of having a staging table ...
I have some agents who would like to track the number of case resolutions that are accepted/rejected by the ir customers. Is there a specific CSM field that stores this information? Can it be audited? Based on the documentation I've seen it looks lik...
We are seeing that VIT 's that are part of remediation task which is in Deffered state, if they are closed Fixed the next day are changing state back to Deffered. Any one else see this happen .thanks
