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How to configure 'Filter sets' on Activity stream in Agent Workspace

stefankuhne
Tera Contributor

In the Activity stream you are able to filter Activities via the 'Post types' filter.
The second option is to use the 'Filter sets' which shows one pre-defined group of filters.
That group includes Comments, Work notes and Emails.
find_real_file.png
Unfortunately it seems that 'Filter sets' cannot be expanded by us.
The Reference guide says that it can be configured to be present or not present on the UI.
https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/shared-components/now-activity-stream-connected/usage

But it would be very helpful to configure a bunch of pre-defined filter groups, where the user can switch between them very quickly.
Am I missing something here?

6 REPLIES 6

will_griggers
Tera Contributor

Any update here?

Ping Cai
Tera Contributor

Any update here?
It would be good if we can edit the filter sets