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agent workspace

hi i have one agent workspace and in title i need case number and below it i need short desrciption. how do i configure it. i checked in header workspace and over there its showing to select one primary field. 

Deepanshi1 by Mega Guru
  • 361 Views
  • 1 replies
  • 0 helpfuls

Bulk access request

Hi Team,We have a requirement, where we want to automate the bulk request of providing access.We have an e-form to provide agent access and add to groups,so for bulk, the users attach the template.But now we have to automate it.How can this be done.A...

Knowledge bases order in CSM portal.

Hi Guys, I want to reorder the below Knowledge bases. Currently it's ordered Alphabetically as u can see below.However as per the requirement need to reorder these KB (For example :- Getting started being the first KB) . I've tried changing the Order...

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Engagement messenger - virtual agent chat not loading

i've embedded engagement messenger in my website and also have enabled virtual agent chat. The virtual agent works fine when clicking on the 'start chat' and when there are no notifications, however i notice that whenever there are notifications/new ...

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rayna_057 by Tera Contributor
  • 595 Views
  • 1 replies
  • 0 helpfuls

Skills Management - remove URL parameters for department

How do I disable the department/parent_department parameter for users listed in the CSM or HRSD Skills Management module/page? Currently, the Skills Management page (where the manager assigns skills to users in the tile format) enforces parameters fo...

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AbbieC by Tera Contributor
  • 404 Views
  • 1 replies
  • 0 helpfuls

CSM/FSM configurable workspace

I'm attempting to adjust the form layout in the workspace view of configurable workspace, but the changes I make are also affecting the agent workspace case form. Is there an alternative method to modify the case form in the configurable workspace?