Hello, I configured 3 skill levels for MS Outlookk:- Low: value 1- Medium: level 5- Expert: level 10 And I configured AWA based on these skills, for self-service channel. I assigned MS Outlook Low skill to one of agents and Expert skill to another...
Does anybody experienced anything like this?We have a multiline field on the Case table. When the support engineeer types in this field in Agent Workspace, the cursor randomly jumps out from the field to somewhere else which is very annoying.It start...
On the CSM Portal landing page is it possible to have specific details for a customer on this landing page? Like current service inclusions pulled from their account/contract
Hello community, We have noticed an issue with the import set for Consumer data. There are various fails in the last few days, we’ve checked ServiceNow - snowflake is not locked and I’ve test loaded 20 records from the Data Sources (Snowflake JDBC Co...
I have someone trying to create some pie charts and getting this error. WARNING: Invalid order by fields: The number of order by fields cannot exceed 1 Any advice on what needs adjusted so this error doesn't show?
Hi Team, What I am basically looking for is to send notifications to users to whom an incident is assigned when the ticket is not updated for 5 days.Also, please tell me how to include the manager of the user to whom the incident is assigned ('assign...
Hello community! I'm trying to tag cases based on the quick messages selected by agents, the challenge for me is to do it automatically Is there a way to identify the quick massage sent and then tag the case automatically? Thanks in advance for your ...
is there a way to check how the roles were removed from users. Within a week, the license count was dropped to 1000 less and need to check how this was dropped suddenly. please provide possible ways to check
I am trying to enable Language Selector in Service portal main menu. As per the documentation, I am able to enable the property (glide.sp.portals.language_selector_enabled). and copy the sys_id's of portals to the value. But cannot see the lang selec...
Currently the the email filter - Ignore Header is filtering out the out of office and undeliverable email to junk. So we need to modify the condition to accept it into servicenow only for customer service target table . And need to know whether this ...
Hi SN Experts, I've configured the batch optimization with the demo data used in this Schedule Optimization Implementation training. In the training, the batch optimization works perfectly.I've read many articles where it says that for demo data it d...
Hi Guys , So i need to add different short descriptions for each Knowledge base tiles. How can i do that? I believe it can be done via HTML. not really sure.
Hi community I went down the rabbit hole of how to set Century Gothic as a standard font within my instances (currently Utah, CSM and ITSM) As this is not a totally new font I thought this shouldn't be the problem. I stumbled across multiple mentioni...
Hello ,I'm trying to send attachments from my csm personal developer instance to Azure storage account. I have an application registered on the azure portal and also have a storage account created. I have registered the application created in azure o...
Hi Guys, I need to make this Search bar rounded corners on the csm portal [Kb_home]. I've changed the border-radius to 24 px. still it's not reflecting. Can anyone pls help me on this? Below is the Script :- body .padding-top{ padding-top: 0px;}se...
