Resolved! What is the Customer notification Module in ServiceNow?
I am trying to use the Customer notification module in ServiceNow CSM, but I would like to get the right names and documents?
Forum Posts
Inbound Email Action to Parse an email
Hi All , Looking for a Solution to Parse an email received from CRM to create a record in Accounts Table in CSM . The Email contains the values of the all fields names in Accounts Table . Has anyanyone implemented similar Solution . Is yes please...
Converting Request Catalog Items to Case Catalog Items
My organization is currently using ITSM and are exploring the possibility of using CSM. We have a ton of catalog items (forms) that create requests and all of our catalog items are associated with workflows for the tasks creation. My question is what...
Modification under Reports List View
Hi All, We have a requirement from Senior Leaders to modify the Reports list view where many reports are listed but it is hard to identify which report is listed under which Dashboard. What is the possibility of identifying reports under each Dashboa...
OAUTH 2 Authentication for client creds is giving error as null response
Hi,I am using Oauth 2 to authenticate with client creds. After configuring the profile with client id, secret and token url, Get Oauth Token link is giving me the following error"OAuth flow failed. Verify the configurations and try again. Error detai...
Change KB of Agent Assist in CSM Workspace
Hi everyone, In CSM workspace, when the live agent talks with the end user, one of the options is Agent Assist which does a contextual search based on the short description value. Can you please tell me where does this agent assist get its source of ...
Resolved! favourites_list implementation
Hi!I need to implement favourites in the CSM Portal, just as it is in the ESC Portal, meaning next to each Article, Request, etc., there needs to be a heart sign that the user can click to mark the item as a favourite. Then all favourites should be s...
Dashboard Visibility
if in the documentation of ServiceNow dashboard its stated that "A dashboard defined at the global level is visible to all users with whom it has been shared"why cant my user in a different domain cant see my dashboard which is in global domain ? eve...
Remove White Padding in Rich Content Editor
There is a white padding added around rich content that I cannot seem to turn off. When inspecting the element, it looks like it is not something I can specify from a css topic template override (as there are other elements with class names on page)....
Resolved! Filtering - "contains" does not work like I would expect it to
When I use the "contains" filter, I'm expecting to pull in results if any of the words are listed in my criteria but that is not the caseFor example, I have 3 contacts:Miami WarehouseMiami Warehouse PhoenixMiami Closed WarehouseIf I do Owner contains...
Please help, how do I edit the search list in the workspace?
Dear Experts,I am new to Servicenow and English. Sorry for my poor English.Is it possible to edit the search list for the workspace in this picture?Thank you, brothers.Yoshi
ServiceNow CSM – Consumer and Consumer User
Whenever a consumer record created (csm_consumer), i can see same records gets created in user table(sys_user), I need to stop that. Can someone suggest?
Auto Populate Business Calendar Entries
We have a use case where a calendar is needed to track specific time slots that are available for a specific type of meeting to be schedule from CSM Workspace. This will be performed by internal agents, not through the portal. There are two time slot...
Resolved! how to create a new section in the retated lists and populate related records.
Hi ,I am trying to learn my self more about service now my requirment/doubt is how can we add a new section in related lists.for suppose i am working on an custom table in that i wanted to populate some incident recods in the related lists by creatin...
