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How to configure Incident list view Pop up Information fields in service operations workspace page

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Research
Tera Guru

‎02-18-2025 12:45 AM - edited ‎02-18-2025 12:46 AM

Hi Team,

I want to add custom field affected user into incident List view pop up service operations workspace View
Please guide me steps 

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Thanks

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Ankur Bawiskar
Tera Patron
Tera Patron

‎02-18-2025 06:35 AM

@Research 

the view which gets rendered on the i icon is Workspace. modify that and see if that works

Native view with Workspace view

AnkurBawiskar_0-1739889283358.png

 

Same section and fields shown in popup

AnkurBawiskar_1-1739889329087.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Research
Tera Guru

‎02-18-2025 07:57 AM - edited ‎02-18-2025 07:59 AM

Thanks @Ankur Bawiskar 
This helps How to make Incident pop up list fields read only for ITIL role can you guide

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Research

‎02-18-2025 07:59 AM

@Research 

Thank you for marking my response as helpful.

I believe I have answered your original question.

Please mark my response as correct and the discussion can continue further.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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