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Is it possible to do a mass closing of the Incidents with specific assignment group, These are not worked by any group and need to be Resolved with no action. Is there a way to setup auto-closure on these as well? That way when they come in, they au

Is it possible to do a mass closing of the Incidents with specific assignment group, These are not worked by any group and need to be Resolved with no action. Is there a way to setup auto-closure on these as well? That way when they come in, they aut...

Resolved! About the size of attached files

I would appreciate it if you could tell me about the attachment size for development instances.I'm trying to verify how to manage queries in a case table for a development instance.I would like to ask the following questions about the file size of at...

namiki by • Tera Contributor
  • 1195 Views
  • 1 replies
  • 1 helpfuls

License model for CSM Application

We are preparing for a customer to be onboarded in to ServiceNow CSM application. Customer has a B2C business model and we are planning to propose the Consumer model to manage customer details.With the Consumer entry created for every customer part o...

One or more of your custom applications is not mapped to subscriptions. Go to Subscription Management to map your applications to your purchased subscriptions

I am installing CSM and ITSM related plugins and this message presents itself in the plugin installation page. I did not create or install any custom applications, so I'm a bit confused as to what the platform is telling me. I reviewed this doc o...

Ray Mason by • Tera Contributor
  • 2946 Views
  • 1 replies
  • 3 helpfuls

Mobile Agent licence type

HI, We have a doubt with the type of license used for Mobile Agent, according to what we have read this APP uses FCM type licenses, but the role that users must have is wm_dispatcher, which has inheritance from role sn_customerservice which is a CSM ...

seba by • Tera Contributor
  • 1835 Views
  • 2 replies
  • 0 helpfuls

How to set auto redirect external customers CSM Portal

Hi Team, I have created CSM users and added users to sn_customerservice,customer Role. I need to redirect customer to directly CSM portal whenever login . Could you please provide me the solution for this .is there any oob script availableor do we ne...

Mallappa by • Kilo Explorer
  • 1309 Views
  • 1 replies
  • 0 helpfuls

Need to add delay for Business rule in scoped application

Hi experts, Need to add  delay to the business rule in scoped application. using the business rule I am creating the records before creating the records it should wait for some time. for that wait I used the below scripts. script1: var when = new Gli...

Resolved! CSM exam preparation

Dear experts, I would like to have your opinion here, kindly suggest the keywords which I should try and understand or focus more on CSM to get through the CIS exam. I have been struggling on this for a long time, hope to find some real inputs to cra...