How to configure the Inactivity notification for problem record
I have created Inactivity event
and Notification on problem
under who will receive - Assignment group of problem is working expected
some of the fileds depricated in who will receive / adding scripts
please guide me
Thanks in advance
Hello @Research ,
Thank you for the clarification, I understand the requirement now.
Please follow these steps:
1) Create a new Event Registry record. I have called it "problem_and_problem_task.inactivity" but feel free to pick any other name that is appropriate.
2) Create a new Script Action as shown below. It will listen to the "problem.inactivity" event that got triggered by your Inactivity Monitor. It then triggers our special "problem_and_problem_task.inactivity" event, with the Problem Task assignees passed as the first parameter.
Here is the script:
var grTask = new GlideRecord('problem_task'),
assignees = [];
grTask.addQuery('problem', current.getUniqueValue());
grTask.addNotNullQuery('assigned_to');
grTask.query();
while (grTask.next()) {
assignees.push(grTask.getValue('assigned_to'));
}
gs.eventQueue('problem_and_problem_task.inactivity', current, assignees.toString());
3.) Update your existing Notification:
- change the Event to "problem_and_problem_task.inactivity"
- enable the Event parm 1 contains recipient checkbox
Now the notification will be sent to the Problem Assignment group and the Problem Task assignees.
Regards,
Robert
I want to send Problem inactivity monitor notifications for problem record - assignment group members
and its related problem tasks assigned to "Users"
Inactivity Monitor:
under system policy
Hello @Research ,
Thank you for the clarification, I understand the requirement now.
Please follow these steps:
1) Create a new Event Registry record. I have called it "problem_and_problem_task.inactivity" but feel free to pick any other name that is appropriate.
2) Create a new Script Action as shown below. It will listen to the "problem.inactivity" event that got triggered by your Inactivity Monitor. It then triggers our special "problem_and_problem_task.inactivity" event, with the Problem Task assignees passed as the first parameter.
Here is the script:
var grTask = new GlideRecord('problem_task'),
assignees = [];
grTask.addQuery('problem', current.getUniqueValue());
grTask.addNotNullQuery('assigned_to');
grTask.query();
while (grTask.next()) {
assignees.push(grTask.getValue('assigned_to'));
}
gs.eventQueue('problem_and_problem_task.inactivity', current, assignees.toString());
3.) Update your existing Notification:
- change the Event to "problem_and_problem_task.inactivity"
- enable the Event parm 1 contains recipient checkbox
Now the notification will be sent to the Problem Assignment group and the Problem Task assignees.
Regards,
Robert
