How to control hours that live chat to agents is offered with Engagement Messenger

[Jeremy38]

We are in the process of launch chat for customers via Engagement Messenger. we would like to control when the virtual agent offers connection to live agents for example M-F 8am to 5pm EST. 1) is it possible with a low code option? 2) if not where and how would we add a script.

[Community Alums]

Hi Jeremy,

Please refer to this doc , which will help you :

https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-service-management/task/contextual-launch-using-script-engagement-messenger.html

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Jeremy38]

Sandeep,

Thanks for the info, but not what i was looking for.  I have found the functionality under advanced work assignments within the queue where I can add a schedule.  

best regards,

Jeremy 

[Jeremy38]

here is an image of it.

[DanielStrange]

I have tried following this step, but it does not seem to work.  On the schedule, how do you make the live agent unavailable?